Poor management, food quality average.

Good and neat property. Staff are excellent. I was coordinating through Ms Tithi for our transporting and other misc needs and she was prompt to the core and was receptive to all the requests. Bravo to her dedication. Driver Sureender was humble and helpful. All staff at Taj are well behaved. Thumbs Up👍.

I was taken care during all my stay and definitively the level of service and comfort are excellent. It is conveniently located near the airport so it is easy to reach upon arrival in CCU. I had the chance to ask for some support during my stay and the customer service was very prompt and effective.

We stayed here in 2020 when it was Swissotel. After the renovation, it is one of the best and most comfortable hotels we stayed in Kolkata. Mostly, staff was incredible. Leaving a personal note (trying very hard) and flowers in the room was something not used to staying at any hotels I stayed. Shower drainage was very slow and the housing service took care of that quickly. Staff workers really tried hard to please guests and as a hotel, they worked together really well. If I have to stay a long term in Kolkata, I would seriously consider this hotel for sure. Mike

The service was amazing but the hotel does have a mosquito problem and also another guest abused my room number by ordering items to my room that I did not ask for and claim breakfast on my room number

So close to Kolkatta airport, reach there in 10-15 min even in city traffic. Nice comfortable place, clean and hygienic rooms, best toiletries in house.

this was our standard Kolkata airport layover hotel when it was Swissotel. Now it will be our standard layover hotel as a Taj. It's spruced up and looking good. Staff didn't seem to be quite as "warm" as the old Swissotel staff, but they did their jobs. IT guy Vikrant was a delight and patient with us old folks. Food was good. Don't like steps up and down into the shower stall, seems like a real fall hazard.

Tremendous Hospitality

Great service overall

The hotel is very well located near the airport and adjacent to a lovely shopping centre. The rooms are spacious and modern and well maintained. Best of all is the dining facilities with excellent chefs who go out of their way to cater to your needs.

Friendly staff, location with shopping malls and cinema. close from the airport, food choices, beauty decor and facilities.

I’ve stayed at the previous hotel company, Swissotel and I loved it. I saw some negative reviews with Taj, but I wanted to try the new Taj new town Hotel. I was not disappointed. From beginning to end every staff treated me and my friend warmly, and were very helpful. From check-in, to the room, to the house keeping, to the delicious breakfast buffet, and outdoors security were amazing. No negatives. Thank you!

Nice friendly staff. Nice and clean. Highly recommended.

clean and comfortable bed/room very nice breakfast Two thumbs up to Staff

Very conveniently located.. excellent dining option.. courteous stuff, specially Aditya in the front desk helped me a lot. Wonderful customer service..

Outstanding hospitality by all staff specially Bobby who walked the extra mile to support us. Overall wonderful experience!

The stay at Taj New Town was very pleasant . The reception desk staff Mr. Aditya Jaiswal was very helpful.

Located close to airport, friendly staff and amazing breakfast. Nice, clean rooms and linen and premium (perhaps best) toiletries in any hotel.

Located near to the airport and in a busy business area, it has a lot of eating and shopping options nearby. Not to mention, the Taj brand name speaks for itself, and in that regard all basics are in correctly in place. Good breakfast.

I have stayed in Taj properties over the last 20 years and this is not only my worst Taj experience but perhaps close to the worst hotel experience in my life. IHCL, the holding company, has expanded aggressively which has meant that many of the hotels are not directly under Taj management and service standards have been severely compromised. Some of my observations: 1. Their Taj Inner Circle membership is not linked with their new points program, neupass. I am credited with zero stays. 2. They had an issue with the website and I had to book via Expedia; on check-in, the lady had to seek special permission from her manager to process my registration and kept me waiting 3. The lifts were not cleaned; it was strewn with used tissues and general dust.. even packed cinema halls fare better 4. Upon entering the room, I found the granite table top was not cleaned and had water stains from cups/glasses that were left there 5. I sat on the bedside chair and it broke into pieces; I fell against the bed edge and injured my ear 6. Bathtub was unusable; it had black dirt/spots all over 7. When I wondered over to the 6th floor to look for the breakfast place and asked a staff, his response was "humko nahin pata, hum toh naya hein" 8. At breakfast, I interacted with 3 different servers and maybe it was my luck but all of them offending body odours; one should not judge as we all have body odour but you'd expect better from the service industry especially whilst eating

Maya bar is beautiful. And jacuzzi room is fabulous.

Excellent Location attached to City Centre 2 Shopping Centre. Room sizes were all quite big. Well maintained property. Staffs were all excellent.

Friendly staff. Good location. Relaxing and comfortable stay. Good shopping and eating close by. Nice restaurant on premises. With the price.

I highly recommend Swissotel, the staff the friendliness. The breakfast buffet has many vegetarian and vegan options also lunch. They have free dinner included with the executive suit. And the jetted tub was great. Great service, we will definitely be regular customers.

Handy for the Airport, but a long way into the City.

Handy for the Airport, but a long way into the City.

Wonderful hotel great hospitality from the staff !! I would recommend this .. you will love ur stay !!

this is really a great hotel. Breakfast is amazing. It's a regular for us...because it's near the airport.

Decent hotel near airport and attached to a mall, in case you have shopping needs. Restaurant options limited but food is good.Not five star but a very practical hotel. I wish the maintenance was one notch better for the hotel to remain nice and clean for years to come.

The property is clean but the service is very poor.

They applied Number of t&c for hotel facilities

Service is good ,staff are very helpful .I enjoyed my stay at this hotel