The room was a bit warm and the only way to cool it off was to open the window and occasionally you would hear a plane landed or take off.

The staff (middle age man) shown not friendly and no smiling during check in. I got the small corner room which window placed near the rooftop, I do not mind just 1 night stay with small room. However, we can’t open the window to let cold air in and end up caused stuffy. I am from South East Asia need cold but not hot in the room. I requested to have remote control on the aircon but was rejected by the front desk. Answer from him is now not winter but Autumn. Therefore with no choice I requested to change the room, I explained to him I do not need heater but need cold air from outside, he was reluctant but agreed my request. Hotel is nice, breakfast is very good, room is comfort but poor customer service

The staff (middle age man) shown not friendly and no smiling during check in.I got the small corner room which window placed near the rooftop, I do not mind just 1 night stay with small room.However, we can’t open the window to let cold air in and end up caused stuffy. I am from South East Asia need cold but not hot in the room.I requested to have remote control on the aircon but was rejected by the front desk. Answer from him is now not winter but Autumn.Therefore with no choice I requested to change the room, I explained to him I do not need heater but need cold air from outside, he was reluctant but agreed my request.Hotel is nice, breakfast is very good, room is comfort but poor customer service

Nice hotel on walking distance(15minutes) to citycentre. Renovated clean rooms with very small bathroom. Helpfull staff at reception. Perfect breakfast.

Nice hotel on walking distance(15minutes) to citycentre.Renovated clean rooms with very small bathroom.Helpfull staff at reception.Perfect breakfast.

Rock-hard bed and a very poor breakfast

A little hard to find and about a mile from the old town but quite nice. There was a dangerous sharp edge on the patio window sill we cut ourselves on and they didn’t seem too interested when we reported it. Other than that it was fine.

Nice hotel - but parking might be a problem at weekends due to weddings. Get room facing rear of hotel on upper floor on weekends due to noise from weddings

The hotel is away from the center of the city so a car is needed, but it is located next to a very nice local park. The front desk and breakfast staff were very nice and accommodating. The rooms were clean, comfortable, and modern. Overall, we enjoyed our stay and would stay again.

Lovely hotel, good location, helpful staff. Clean, good facilities.

Nice room, heat worked well on a very cold day, internet service is very good, breakfast buffet included hot items

All nice , comfortable room tasty breakfast

Clean and elegant hotel away from city noise. Good breakfast.

Nice clean hotel in excellent location, walking distance to city center. Covered dedicated parking, free, makes a big difference. Price very competitive. I would recommend it and stay there again. It is not a 5 star hotel and does not advertise itself as one, but it is an excellent choice with no negative issues at all.

very nice clean and renovated hotel. it has elevators and very kind staff. breakfast was very good and the room was very nice and comfortable

very nice clean and renovated hotel. it has elevators and very kind staff.breakfast was very good and the room was very nice and comfortable

Good value hotel adjacent to a big parc and 10 - 15 min walk from town center. Room, with view on the parc with king size bed is well agenced. Morning breakfast is correct and plentiful and service is pleasant and helpful. Definitively a sure value as most Best Western hotels are.

Excellent hotel with car parking. A spacious room with dark curtains ensuring a good night's sleep. Good value. 20 minute walk to the town centre. the only issue was the wifi as it was not passworded so we weren't prepared to risk it.

Excellent hotel with car parking. A spacious room with dark curtains ensuring a good nights sleep. Good value. 20 minute walk to the town centre. the only issue was the wifi as it was not passworded so we werent prepared to risk it.

Due to flight delay we arrived 7 hours late but staff were welcoming and delightful. Rooms were comfortable and clean. The shower room looked newly refurbished. Breakfast had all the choices. Good value

Friendly and helpful staff. Only the adress which was given was not correct for navigation system. But people of Sibiu knew the hotel and help us.

Friendly and helpful staff. Only the adress which was given was not correct for navigation system. But people of Sibiu knew the hotel and help us.

Great location facing a park, 10 minutes walking distance to old city center, outstanding restaurant.

Very good hotel, friendly staff, very good food and good location.

Looking on a park. Not far from major attractions. Room is spacious and air condition is great. Room is also clean and breakfast was good.

This really is an awesome place to stay for the price. The staff are incredibly friendly and helpful (perhaps the most helpful hotel staff in the country!), the rooms are renovated, modern and super comfortable. The breakfast has a lot of options and is a great way to start the day. The location is outside the old city (about 20 minute easy walk away) but it's located in a beautiful park and the peacefulness of the area is very appealing. I have zero complaints and have now stayed here every year for the past three years.

Pleasant stay in a nice hotel located in the heart of a park @ 15 min walk to the Old City of Sibiu. New furniture and a big, clean bathroom + a balcony with park view. The breakfast was lovely and full of choices. Only one thing bothered us: some loud guests were making a lot of noise during the night so there's a lack of soundproofing.

much noise and loud music because it was the weekend and it was a wedding until 12 pm. I am not sure if it's ok to a 4-star hotel. At least they could accommodate us in a room away from the restaurant, but at night when I called reception to reclam noise, they told me I had to ask at reception when I checked in, a room away from the restaurant. How would I know to ask for something ??? Absurd. So do not be accommodated in weekend !!!

When I first arrived at the hotel I was met with the rudest most unhelpful person I have ever met , firstly he gave me a room on the 3rd floor which had a really awful smell I asked to change rooms , he gave me the room next door which was just as bad if not worse than the first, again I asked to change rooms and he said "what do you expect for a cheap hotel " he would not give me another room saying hotel was fully booked, and I could speak to the manger the next day in the morning the manager called me to ask if I wanted to change rooms which I obviously did , he gave me a room on the second floor which was lovely at no extra cost.

Great friendly staff... Spoke and understand English

We found the staff very helpful. Loved having the park closely. Breakfast on the porch with a view of the park was perfect.

very comfortable stay, great room, nice and big with balcony. Ate in hotel both nights we stayed there, can't fault the food it was really good. Hotel staff helpful and friendly. Breakfast was ok for me but you don't get bacon, egg and sausage. no complaints from me would stay again.