Clean room close to Wells Fargo Arena.

-broken mini light (right side closest to window) -broken toilet paper holder (and toilet paper just sitting on back of toilet) -greasy marks on bathroom wall -no side chair in room 410, just a random end table by the lamp, but our other rented room 417 had a chair with the end table and lamp -originally given a room (419) with someone already occupied in it —keys didn’t work and had a do not disturb sign hanging from the door. -was told parking labeled guest parking only was only for employees (never been to a place where employees get better parking than paying guests) -was told there was conjoining rooms when I called a month prior to reserve (and webpage lists conjoining rooms) and asked for that or side by side rooms—given rooms on 2 different floors (419 and 519) Lady said she didn’t know what we were talking about but Franco said he could see in the “special requests” section that we did request conjoining rooms next to each other. -was told she couldn’t help us because she got off work at 3 and it was past 3 and “someone lied to you” any time I mentioned things that were promised to us -couldn’t find different rooms for us bc hotel was full (despite check in being at 3 and we arrived right at 3) and wasn’t able to move rooms around bc hotel already full (we know at exactly 3 everyone hasn’t checked in yet and we really know that wasn’t true because Franco was able to move rooms around for us) -out of characters but so much more wrong. Will be calling.

Very convenient for East Village shops and restaurants. Nice to have bar and restaurant on top. Great atmosphere. Recommend parking.

The shower had horrible water pressure with an awful whining sound. The toilet was leaking out the bottom meaning actual waste water was leaking in the bathroom. The TV wouldn’t receive any kid of signal. The lighting quality was god awful for doing make up. When I brought this information to the front desk. The gal working didn’t really care, didn’t offer to pay for the parking or anything. Do NOT stay here!!

Shelia at the front desk made my stay wonderful! She is so friendly, helpful and fun to chat with. I was able to use the complimentary shuttle to get to the airport/Walgreens. The hotel is beautiful. My only comment is that the walls seem thing-If you stay near the elevator you can hear normal volume conversations be try clearly.

The heat doesn’t work well on the higher floors

Nice hotel in fun area. Facilities were good and onsite bar and restaurant were very good. Breakfast was affordsble afequatr. Front desk staff and transportation staff were the best.

Did not sleep well, noisy halls. Breakfast was not worth the $14 per person fee.