This is the first time I’ve written a review for any hotel ever. We are a family of 4, since it’s the first time we came to Japan, we arrived later than the check in time, at 12am, yet we were greeted with kindness and warm welcoming. The room is clean, house keeping actually tidies up the place. Everything is connected to the hotel at Kawasaki station, so there’s a mall, family mart, 7-11, great selection of food courts around the hotel which just makes the place so much convenient! You can never go wrong with this choice. We will remember this hotel forever, please keep great work! Dōmo arigatōgozaimasu! Family of 4

Excellence customer service, great location close to shopping mall and train station.

Excellent. Convenient to everything.

The customer service!!!! A must stay!

The experience at Hotel Metropolitan was pleasant and we would recommend it due to the amazing staff, comfortable room and great location.

Location and service was excellent

A lovely clean hotel a few mins from Kawasaki station and Lazona shopping center Breakfast was excellent, I looked forward to it each morning! Had an issue with being overcharged for laundry which was disappointing but the manager helped address the problem Will stay again

Amazing hotel, highly recommend. Room was very comfortable with all the amenities you need. Shower/ bath combination was very nice after a long flight. Very clean. Convenient location next to Kawasaki station but still quiet. Staff was very friendly and helpful.

Excellent customer service. Very kind, helpful and support staff. They helped us call two taxis for all our 6 ridiculous luggage and carry on. They were helpful in our luggage storage along with delivery to our room. Best customer service. Our room was also amazing. Fantastic bathroom with separate toilet and fancy sprayer. There was also a door separating the toilet from bathing area. It was spacious for how small Tokyo is. There was a shower with a top head shower spray along with a deep soaking bath tub. It felt so great and spacious, so relaxing. The bed was a regular queen size bed with a sofa couch in the side. We also had breakfast at the hotel which was buffet style and loved all the options and variety. They had from Japanese tradition dishes to more Americanized dishes. Would definitely recommend and would completely stay there again when I come back.

Stayed for one night before we flew from Haneda. It’s a great alternative to staying at a more expensive airport hotel. The best bathroom we experienced in Japan. Very good buffet breakfast apart from the coffee

I definitely stay this hotel again when I have a chance to visit Kawasaki city.

Property is located at the 2nd floor of the building. It would be nice to have a clear direction especially for the tourist or someone new to the area.

Perfect, and super easy access to central Tokyo and Yokohama

Well located nice and close to Kawasaki station. Right below are many food and coffee options and Lazona mall is next door making Metropolitan an incredibly convenient hotel to stay at. Bonus is the excellent pricing compared to areas in Tokyo.

Great hotel, super clean and friendly staff. 5 minute walk to train station and a mall.

Our family stayed with n this hotel for 4 nights and we loved it! Very close to Kawasaki station. The hotel is always clean, quiet and a nice ambience. Our room has everything that we need and the hotel renews our supply of amenities everyday. We have breakfast included in our reservation and it was so worth it! The buffet breakfast was always delicious! Last but certainly not the least, ALL the staffs are very accommodating and hospitable - everyone went above and beyond their service in this hotel. Will definitely book our stay here again when we visit Japan in the future!

The staff is incredibly helpful! The hotel is conveniently located, just a 5-minute walk to the train station—only 30 minutes to the center of Tokyo and 20 minutes to Yokohama! It's been a very pleasant stay!

Love this hotel- recommend it

Everything was great.

Nice location. Very easy to walk to from Kawasaki station. Room is spacious and very new also.

Pros : Perfect location and access. Many shops and restaurants around. Staff are friendly and helpful that they satisfied all our requests. Thank you! Laundry room and microwave brings big convenience. Room was clean, quiet and with reasonable size. Cons: No hooks to hang clothes and towels in bathroom that caused inconvenience. Booked for people but only 2 nightwears and bottled water was supplied each day.

This hotel so convenient, a lot of restaurant around and close to JR Train with in 3 minutes walk.

One of the best hotels i have ever stayed at.

I recently stayed at this incredible hotel and was thoroughly impressed by its convenient location. It’s directly connected to a train station, making transportation a breeze. Additionally, its proximity to several malls and a variety of restaurants adds to the convenience, especially for those visiting Yokohama and Kawasaki. What truly stood out was the hotel’s breakfast and lunch buffet – a delightful experience with a wide array of delicious options. This hotel is a perfect choice for anyone looking to explore this area while enjoying comfortable and convenient accommodations.

I love the friendly service.

Excellent

This hotel goes above and beyond! Fantastic location right next to Kawasaki station, with shopping and many restaurants within a short walk. Possible to get to Tokyo central station within 12 mins on the train (platform 2 and 10 to return). We absolutely loved this hotel and can warmly recommend it. The rooms are well sized (not huge, but practical) and ours had a seating area and separate bathroom. With a fridge, kettle and bathtub we were comfortable and able to buy fresh fruit and to bring take out to our room without issue. Special thanks to the hotel staff for providing service way above the expected. I accidentally left our car rental agreement and a bottle of water in the parking cellar, only to be reunited with it in the morning when entering reception. How they knew which hotel we were staying in is beyond me, but showed a level of care you rarely experience elsewhere. Special thanks too, for the wonderful breakfast sandwich and tasty coffee provided in the lobby. Absolutely delicious egg and bacon sandwich, what a way to start the day. Overall an amazing stay here and would warmly recommend. Thank you to the whole team for making our experience such a positive one. Keep up the great work.

The hotel is in a very convenient area with shopping and transportation nearby. The staff was very attentive, helpful and friendly. Will definitely come here again.

The room was quiet and comfortable, staff was professional and courteous. Room was a bit cramped, but closet was nicely organized.

Great overall experience. Best bath room.

Clean and convenient with lots of food and shopping nearby.

Excellent stay! The only downside is I booked a room with breakfast package for 4 people but it turned out I still need to pay additional fees for 2 people.