Beds were comfortable and location good.

Breakfast was finished too early, 9.30am on a weekend is a joke. The staff were not accommodating and unhelpful. Staff were clearing place at 9.20am and we were made to feel we were an inconvenience

Generally everything was very good

I didn't realise that my room was not en suite and that I had to go down a flight of stairs to access my bathroom

Location was good, pretty view from the back patio of the restaurant.

The bathroom was extremely hot, it was separated from our room which we knew upon booking. However, the shower was small and terrible because there was no edge or enclosure/curtain to catch the water. It was just opened and exposed, causing water to basically pour out all over the floor. This is asking for trouble with water damage and mold if there isn’t already. The last thing I’ll say is that I had a very unpleasant encounter with one of the staff in the restaurant. She was rude in telling me I couldn’t eat outside food in their open patio area. I was meeting my friends in the back area and we were all paying customers of the hotel. She told me I would have to eat it in my room. They provide no common area for their guests. She made the assumption that I even planned on eating my food there and was extremely cold so n her demeanor. I didn’t appreciate being treated this way. I will add that other staff members seemed friendly and attentive so I’m not speaking to the business as a whole.

The location and staff

Nothing

Staff so welcoming and friendly. Nice quiet area. Room nice size, clean and tidy comfy bed. Shower brillant as it detached from the wall. Very happy with our stay.

N/A

The views across Derry are excellent. The breakfast was very good and the people serving it were attentive and accommodating. The room was quiet.

The mattress was very bouncy and a bit worn out. The wifi was spotty. The television didn't work. The shower taps were tricky to operate when wet. The hotel is up a rather steep hill making it somewhat difficult to access if you are primarily on foot.

10/10

Nothing whatsoever, everything was perfect.

staff and breakfast amazing. room was nice but the heat was unbearable

too hot in the room

staff were really nice and helpful had a really nice bar

the first and 3rd night the room was really cold we had to ask for heating to be turned up bathroom really small and no room to put anything breakfast although plentiful was overcooked

the place was exceptional.

n/a.

Breakfast was great

Room and bed too small and en suite was not fit for purpose.

Everything was great

Room was definitely not soundproof

The girl working was fierce dead on The chef was chef was fierce dead on The owner was a gooner The view from outside would bring a tear to a grown man's eye

Your fully booked for the 4th of March and I'm off . Get the extention built

it’s got everything you need restaurant, bar and lovely area out back

The staff were helpful and friendly. A credit to the business The breakfast was lovely and the outdoor bar was nice

When we arrived the room had poo in it from the previous people. When moved to another room there was an issue with the lock on the door. The staff were though very apologetic

All staff are extremely helpful and friendly nothing was too much trouble and the food is amazing

I have travelled extensively with students over the years throughout Europe and I found the accommodation in 'Serendipity' in Derry to be better than most of the hotels that I have stayed in. The food for breakfast was exceptional, in particular the bacon was the most 'tasty' that I have eaten recently. The room was decorated to a very high standard, with soothing grey walls and great attention paid to the overall design and use of space. The bathroom made excellent use of modern materials and was spotlessly clean.

I can think of nothing to say here as my stay surpassed my expectations.

Overall enjoyed the stay. Staff were lovely.

Breakfast time could be extended. Drinks were very expensive.

My room was a bit chilly , I wish I had brought my hot water bottle!

Lovely and clean, staff were very friendly 👌

Perfect location. Very clean comfy and central . Lovely view overlooking the city . Definitely would recommend 👍