The location of the hotel couldn't be better. A really gorgeous port in a really cute city. Of course the Lake view would've been better but even the city view had it's charm. The staff was incredibly nice and very helpful after some misunderstandings and uncomfortable happenings. Everybody tried to make our stay as good as possible. The Rooftop Bar is gorgeous, the view just magnificent and if you book breakfast you definitely get a really yummy and great one just be careful of the little birdies, which want to steel your food :-D. All in all we would recommend staying here!

Be careful with parking, the ticketing people are everywhere and they don't care if you speak french or not! Parking can be super expensive but sometimes you can park for free but be aware you still need to pull a ticket out of the ticket machine, which we didn't know! We only put the parking clock out and got a ticket! The good thing is that parking is free from 9pm-7am so if you are doing daytrips it's not bad. There is a huge parking lot 2min walking from the hotel. The rooms could be a tiny bit bigger, because it is hard to get in and out when the bed is directly "in" the door

location, nice room, views, restaurant

There was a water bowl, dog food and a dog blanket in the room to welcome our dog! This is the first time we have this and it was really highly appreciated. Neuchâtel is a very nice spot for a short break. Additionally, a gift card is offered to hotel guests (any hotel) with free or discount activities, including a 1 hour cruise, public transportation or museums entry for example.

Ventilation noise even without the hotel card in.

Room was excellent. It was a good size, comfortable and quiet. The bed was great and I got a good nights sleep. Check in was quick and easy, and was an enjoyable stay.

Great location, very friendly staff, great breakfast!

Location, waves bar , lakeside restaurant

No spa

Room size and view; breakfast; dinner; the reception staff and the staff in the restaurant. All very helpful and kind. Also superb mattress and bedding. Great walk in shower and towels of excellent quality.

The toilet seat was loose - very annoying. A fixture on the right hinge is missing causing the problem. Also the rim of the ceramic pan has staining on the right hand side that looks like mould. The staff using the store room next to us (we were in room 30) were having a great time slamming doors and making a lot of noise at night when we were trying to get to sleep - also very annoying.

My name is Michael Lucas, Tatyana is my wife, we came to the hotel from Miami to celebrate a New Year's Eve 2023. We had an unbelievable time. Nicolas Muller - the hotel's food and beverage manager, organized for the guest's of the hotel a fantastic, high quality New Year's Eve party in the rooftop hotel restaurant overlooking the magnificent lake Neuchatel! Though we did not have a reservation for the New Year's Eve celebration which had all been sold out, he managed to accommodate us as well. Nicolas Muller's professionalism has no limits or boundaries, Nicolas is a detail-oriented high-professional with top skills in hospitality management. He can make people happy even in unpredictable situations. Thank you Nicolas, you made us happy on the New Year's Eve 2023 and you make this hotel a better place and we will by all means come back to your hotel again to experience a high level food and beverage service. Michael and Tatyana from Miami.

The room which we were given was not exactly the room we paid for. We were supposed to have a king size bed facing the lake view, but our bed was facing a wall with TV and the lake view was from the side, which had some blocks obstructing the lake view and we also were give disrespectfully the lowest floor, though I asked for a higher floor, we made such a long trip to the hotel from the USA and I think this request should have been met, this was very unfortunate I should have complained but I did not have strength to fight the receptionist after a long tiring trip from Miami, all we wanted was just to get rest, so we put up with the room which we did not really like and had to pay top dollar for it.

Terrible. I liked nothing

The purpose of our coming to this hotel December 29 to January 2nd was a New Yesr celebration in the rooftop restaurant. Once we got to the hotel we found out that all the seats in the rooftop restaurant were sold and that we could not even get to that restaurant to a bar for a drink. Just imagine our frustration, we flew to thar little town from Miami to celebrate a New Year's Eve and we could not even have a drink. And while booking there was not even an option to reserve a spot in the restaurant for the New Year celebration. The room which we paid for was supposed to have a straight lake view, believe me the view was ugly through some kind of blocks and it was a side view, not straight. We are very disappointed for what we got for the price we paid. And when I was refused a drink at the rooftop restaurant on 31st of December that was the last nail on the coffin I am so sorry to have come to this hotel. The restaurant management does not have a slightest respect to its guests. Do not go there!

bar and restaurant

floor of the rooms

Perfect Location, comfortable rooms

N/A

it was a special occasion so staff gave me a lovely room with corner view and left treats in the room. Restaurant attached was delicious.

Rooftop bar is lovely with a great view over the lake. The rooms are clean and well appointed. It is a shame more of them don’t have balconies. Good selection at breakfast, nice to be able to sit next to the lake.

Staff were not particularly friendly.

the room was very basic for a property of this standing. all the rest, especially the breakfast and lounge were amazing

Excellent location Staff at front desk were friendly, knowledgeable and helpt

No personal touches Modern bathroom but slightly outdated room decor

Prominent location directly at the lake

Staff not always seems aware about this prime location. A little smile at breakfast doesn' cost money.