1. Breakfast was average 2. Checkin process was too slow. Spend more than an hour to check-in . 3. No porter service for baggage from ground floor to 19th floor 5. Charged extra 50% by the admin team. Poor communication regarding this 6. Leaky bathrooms

Central location. Nice & spacious room w amazing view.

Wifi reception in room (18th floor) not good, but works very well in common area on 19th floor.

The hotel is placed close to the notable street for Nizami street leading to fountain square (about 20 mins). The height of the hotel means that the rooms and comunal floors have great views of the city. The reception team were able to support with some outside travel to notable locations oytside of Baku.

The breakfast was limited. The loocation is a good 25 mins walk from the old city. BEWARE, the outdoor pool and terrace are closed for restoration until further notice. The safe malfunctioned several times and the air conditioning units need upgrading.

The view and the wellness.

I wake 3 am and wanted to eat something. I called room service but nobody pocked my call. I called the reception and ask for some food but I was told that I can get water and milk only. It was surprising for me as I was staying in a 5 star hotel and thse facilities should be provided 24/7 The door closer was not working. When wakeup in the morning I found the without lock and was not tightly closed Bathroom was good but there were rust near the bath tub shower stand base When I was checking out the receptionist was talking over the phone and did give attention to me. In fact it was a long conversation over the phone and was waiting to be checked out. I was not happy with restaurant staff being not giving attention to its customers Plz rectify these problems

Maintenance Staff being attentive and responsive Room service should be working 24/7

Great service

Nothing

Wonderful hotel with excellent facilities and extremely friendly staff. Very good service from reception that went out of their way to make my stay as comfortable as possible. Room and bathroom were both huge, brilliant bed and great view from 17th floor over the city and Caspian Sea. Fitness-facilities, spa and pool (both indoor - 30 m! - and outdoor) was of very good standard. Hotel close to shopping, bars & restaurants, old town, sea and less than 10 minutes walk to central station with metro and aiport express bus.

Nothing to complain about.

Staff very friendly and helpful. Good recommendation for local guide. Great views.

Teeniest thing: lighting was very bright on terrace of Caspian Grill. Hard to get photos of the beautiful view without a reflection. I understand there could be safety concerns as a factor.