Location, room size, cleanliness and staff.

The king size mattress was too old and it sunk down on both sides from over usage.

Alle Hotelmitarbeiter waren so lieb und hilfsbereit. Wir haben uns vom ersten Moment an total wohl und wie Zuhause,gefühlt. Das Zimmer war gross, sauber, schön und mit allem ausgestattet, was man braucht. Ein Balkon mit tollem Blick war auch dabei. Das Frühstück war extrem lecker und vielfältig. Zum Abschied gab es sogar ein Lunchpaket für die Zugfahrt. Nochmal auf diesem Weg, ein herzliches Dankeschoen an alle Hotel Mitarbeiter, für die schönen Tage in ihrem Hotel

Nichts

De locatie, het Personeel en het fantastische ontbijt (met hele fijne gastvrouw die elke ochtend weer super service verleende)

Niets,alleen jammer dat er geen balkon bijzat, maar dat was ook geen probleem gezien de locatie en het prettige personeel!

Good location. Amazing staff. Excellent service. For the early flight, we had to check out before the breakfast time but the staff still offered us the take-away one. We couldn't expect more. Definitely choose this hotel if we have chance to come back here.

Personale super gentile. Colazione eccellente e internazionale. Stanza pulita e letti comodi.

Good location for shopping/cafes/restaurants. Pleasant walk to Imperial Citadel (approx 30 mins) across Bridge or take a GRAB taxi/scooter. Clean hotel, pleasant staff and good continental breakfast. Room and ensuite with bath good size. As a sole traveller I felt safe.

La gentillesse du personnel, la baignoire, les lits sont confortable et l’emplacement et top

Rooms were clean and the staff was very helpful and friendly. Breakfast was very good as well. We would definitely come back here.

Nothing

Hotel très confortable, propre et très acceuillant. Situé a proximité des restaurant dans une zone assez vivante. La cité impériale est accessible à pied à 30 min. Le personnel est très avenant et peut aider pour organiser des visites. Le petit déjeuné est excellent.

Comme l'hotel est situé dans la zone touristique, il y a quelques nuissances sonnores mais tout à fait acceptable car les chambres sont plutot bien isolées.

Nice hotel and friendly staffs.

Not enough hot water.

Rất sạch sẽ, nhân viên nhiệt tình. Khách sạn dễ thương tuy nằm trong hẻm nhưng vị trí thuận tiện

Chambres spacieuses, personnel très accueillant, petit déjeuner copieux, emplacement central

Rien

The breakfast was awesome. We ate it every morning. The location was within easy walking distance to the hue walking street.

Great value for money

Friendly staff

Nil

Great location few minutes from the centre and restaurants, really nice and helpful staff. Some of them could speak English.

Noise in the hotel corridor early in the morning, it woke us up every day. Some of our rooms had a window against a wall, so no view outside.

Super friendly staff. Comfortable, spacious and clean rooms. Very powerful A/C. Good location near lots of bars and restaurants.

Nothing

big room

I not not interested with this breakfast

Great location. Big room. nice staff

Breakfast

the staffs are very nice, the facilities are clean and comfortable. invoice was released extremely fast.

nothing

Breakfast was great. Good mixture of local and western style food. Services are excellent

Staff was lovely and very accommodating. They even let me shower after check out before my bus to ninh Bình and let me store my bags for the day so I could explore before leaving. The breakfast was simple & nice.

Very friendly and informative staff. Helped with booking tours and transportation to my next destination. Comfortable bed, great location, and good breakfast. Would definitely stay again.

Our room was very clean and comfortable and exceeded our expectations however it was the staff who made our stay so fantastic. They were so kind, accommodating and helpful. The location was perfect t as well and very quiet despite being on a busy lane. I highly recommend Hue Serene Palace Hotel, incredible value for money!

Receptionists are smiling & outgoing, very helpful towards customers Located in a nice surrounding

Nothing