The location of the hotel and the view from the room

The hotel is too expensive, R2000 for one night without breakfast is just ridiculous. The furniture is old and the aircon is not working, a portable aircon was then delivered to the room. Otherwise, the stuff is welcoming, especially the security and the doorman, not sure about the people at the reception, they could do more with smiles and some energy.

Great location

The friendly staff

The expensive breakfast

The front desk had confirmed that my breakfast would be ready for collection at 4.30am as I had a morning flight to catch. This was not done.

The staff were great!

Facilities are rather tired. Charged 5 star rates for a 2 star facility. Needs upgrade thus hotel. It used to be the pride of Harare but like everything else has lost its lustre. The breakfast was the same for a whole week. It's hard to blame the hotel as the city itself has turned into one big flea market. Was last at this hotel about 3 years ago and cant believe how far standards have slipped.

It was clean

Tried to swap my breakfast, that I would have missed next day as my flight was an early flight to the same day and the manager refused as well as to refund the breakfast money.

I liked that they serve Afrikan food.

The menu is too limited and their bottled water makes one sick. Bring your own bottled water.

Offers what you need for a quick business trip.

Some maintenance is required and renovations are recommended

The elegance of the reception received, friendly staff and cleanliness and facilities available.

None

Nice for a romantic getaway with the hubby. Comfy, clean and polite staff

Sadly had to pay extra for kids breakie somewhere which we were not aware off via the booking