Great location, food and setting. Larger hotel than most in Santa Fe.

Loved our room with private balcony. Loved the staff, so personable and accommodating!!! So clean and peaceful!! Thank you for making our mom weekend a dream.

The room (370) was extremely loud as the window faced the loading area and dumpsters so it was excessively loud. The windows are really old and loose which didn’t help. Otherwise great hotel

We love staying at this classic!

Wonderful indoor great room and bar with fireplace provide a welcoming respite from cold weather.

The staff was incredibly friendly, and the location is a conventiently short walk to any downtown spots.

I found the public spaces in the hotel to be quite lovely. The staff was exceptional, everyone encountered was amazing. Little things about the room were the only negatives. The bathroom doorknob was loose and the trim around it was falling off. The knobs on the sink were quite loose as well. The toilet make strange sounds after flushing, maybe it is supposed to do that? Plenty of hangers in the closet, the closet was a nice size as well. The interior doors looked kind of sloppy, like someone touched it up with a paint that wasn't quite the same color, just a little annoying for someone who hyper-focuses on weird things. Plugging in my phone charger made the lamp across the room turn off and then on again, just seemed odd. Room was very clean; the firmness and quantity of pillows was great! Being able to open the windows was a huge plus, view from the window not so great, but I suppose people need to park somewhere in such a congested area. Considering the cost of the room and the resort fee, the details in the room should be addressed, however it could be an aesthetic choice, albeit a poor one. Final opinion, would absolutely stay again. Once more, amazing people working here.

The Front Desk's attention was disappointing; this young lady said that I could go to another hotel or property if I didn't like it, just after I questioned why I had to use credit in the hotel but a refund after being downgraded my room.

Eldorado hotel is amazing and very close to the downtown square to walk and enjoy. The food is absolutely delicious so no need to go elsewhere for meals.

I really enjoyed the heated pool.

Great location second stay at this hotel in 2023. Dining is ok, nothing in the way of casul dining like a burger. TV system is horrible. TV system (Direct TV) will freeze and go off for a couple of seconds and come back on. Annoying.

There was a dog barking near our room. The service in the restaurant area seemed like lack of help. Front desk was nice, bartender did a nice job, valets were very nice as well.

Amazing family time in this lovely hotel. Great downtown location close to the Plaza and everything you could want or need. Great service and staff!

Great location. Valet parking only. Missing fitness center.

We could not get the heat to work in the room

Great stay but for the price of room TV did not work due to antenna issues. Very disappointing.

Great location and wonderful staff!

I will say this, when you go somewhere for a quick get away and pay what we paid per night you would think the bar in the hotel would be open past 9pm. I don’t understand why you wouldn’t stay open for your guest. I had to go somewhere else to spend my money.

This was my first time to stay in Santa Fe and decided to splurge on the Eldorado. It was not a good experience. I specifically looked for a room with fireplace, which was pricey. And then no firewood available until Saturday. Hot water was out Saturday until 7:30 PM due to boiler issue and burst pipe. Was going to check out and go somewhere else, but kept being told it would be fixed in a couple hours. Bar and restaraunt service was fair to bad and the overpriced drinks and food were not a good value. On check out, the compensation for all the issues was only to deduct "resort fees". This is not a resort outside of an overpriced spa that I did not use. No offer of deducting a night or compensation for free nights on a future stay. Not the clerks fault. This is a management and corporate problem. For a high end hotel, It would be better to save the money and go elsewhere.

Second stay at this hotel. Hotel was empty. One of the bars was closed most of our stay and the other well we were the only 2 people there. Only complaint is the fireplace in our room which we paid extra for per night. Bellman came up each evening to light the fire - required by hotel - but fire would only last about 5 mins. Our last night there when the same bellman came up he again noticed the wood hadn’t burned. Said they had gotten a load of wood the day before we arrived and it was all wet. He got the fire going and hoped it would do better but again lasted about 5 mins. Certainly not the bellman’s fault but when you pay each for a fireplace in your room it should last for more than 5 minutes. Overall great stay. The hot tub was nice in the snow and we had it all to our selves. Would return again.

The TV in my room didn't work and the artwork in the hallways on my floor [ 3rd ] have frames that are literally falling apart [ I think I mentioned this in a review year ago ] The valet guys are top notch

Stay was great. Always a nice property. Heater had an issue the first night, but they sent someone over on Thanksgiving to get it fixed!

Staff was amazing, hot tubs & pool were perfect with a super view of Historic Santa Fe! Restaurants are amazing…

Perfect location for a visit to Santa Fe!

Valet was wonderful. Hidden fees I had to pay at the end of my trip was not fun. Looks like the hotel could use a little makeover/update.

Our room was terribly chilly…we advised the front desk who promptly sent a maintenance person to address the problem he advised and apologized for the fact that the heating system had not been turned on. This is located behind a panel in the closet. We waited for approximately an hour and no improvement. We again called the front desk and were informed there was nothing they could do about it since maintenance had left for the day. We endured a long uncomfortable night.

This hotel was beautiful and extremely clean and comfortable. I highly recommend it. Close to shopping and dining. The restaurant at the El Dorado was superb!

It what it once was. IE they have room service but no menus, like anywhere not even a QR.

Pictures make this place look much better. Everything was closed when we got there. We were only passing through and stayed one night but rooms were very dated and nothing special. We stayed at the sister property on our way back through town, The Loretta Inn and Spa, and felt like it was an upgrade! Eldorado was fine, very friendly staff, but the rooms could use a little update.

Good hotel. Had no problems. Rather expensive.

Check in was fast and easy. Location was great.

Excellent location to Santa Fe Plaza. Friendly and helpful staff!