Good fast n friendly

Upon check in I was charged $9.95 per night additional fee. $19.95 total I asked what this was for the clerk said it is a resort fee. A resort fee what is that? It is because we are a resort, I'm sorry what? They are a resort its in the name. they are a resort you have use of the pool and the ice rink. I am thinking I go to plenty of hotels that has amenities that you are not charged extra for. When we go to use the ice rink we are again charged to skate there is a fee for guest and a slightly higher fee for non-guest. I paid a resort fee for use of pool and ice rink now paying a fee to use the ice rink and a fee to rent skates. Again I ask why all the hidden fees. This time I am told the fee I paid at the front desk is to pay for the maintenance and upkeep of the ice rink the fee I am paying now is to use the ice rink. I felt so nickeled and dimed by them. The heat in my room was so loud it woke you up as it came on and off all night it sound like you left on the bathroom fan which is a sound I do not like the tub so slippery fell, children fell you pay extra for ocean front and the back of the hotel blocks more then 1/2 the view.

The room was an older room, it wasn’t completely clean when we arrived. Kids running around in halls, other than that it was ok.

The Carousel is an OC institution that could use an update. It's conveniently located, pretty affordable in the off-season, has decently clean linens, and is overall very basic. Rooms that face the interior skating rink/carousel area are noisy until late in the pm, but even the much quieter parking lot-facing rooms have paper-thin walls that easily allow any conversation happening in the hallway to filter on in. Having a couch & easy chair in the room in addition to the beds was quite nice... except the mis-matched chair in our room had a weird crusty/sticky stain all over the seat that meant we avoided it. There's rust on some bathroom fixtures, and the carpet has really seen some traffic. Still, a safe property in a convenient location means if you're good without much frills, this is a decent choice.

Will not return

Dont stay here if you want to sleep comfortably. The room was so hot and you are unable to adjust the temp. The room only had heat in the winter and air in the summer. The room was 78 and the hotels solution is ask for a fan. We had 2 box fans that did nothing. Also the bath tub was full of what looked like rust.

The Carousel was not as clean and sparkling as I would have liked to have seen, but it was passable!

The room was too dark. Needed more lighting.

We had a great stay with family between Christmas and the New Year. The kids loved ice-skating, swimming, and the little playground on the way to the beach. The restaurant was very accommodating of our group of 12 and the food was excellent. We will definitely be back!

Good time

We brought our kids and grandkids here for an after Christmas getaway. It was an amazing family time and the boys went ice skating five times in the two days. What a treat. Beautiful and fun holiday atmosphere. We had an oceanfront room and the size was much bigger than we’ve had before. Usually with six of us it can be cramped but it was wider than most so felt a little more roomy! Will put on a list of a favorite to come back. The only negative was for me was wanting my morning Starbucks and they do not have Oatmilk as an option. I think they should have more options with so many allergy issues. I did mention to the front desk as a suggestion.

Rooms outdated and in need of repair. Cleanliness an issue. Outdoor pool and equipment should be covered and put away. Disgusting to look at. Lights nit working and shower not the cleanest. Walls cracking. Not how i remembered it from 15 years ago.

The first night we got there the heater was broken in our room which resulted in us changing rooms at 11pm. Then on the way back to the room with security and maintenance, the elevator wouldn’t close. The security then said he’s not surprised because they do that all the time. Not a very good impression.

This was my first stay at Carousel. The staff was very friendly. The room was very clean. The indoor swimming pool and jacuzzi was clean. I never expected to see an ice skating rink in the atrium which was so fun to watch the skaters. Overall, we had a great stay and can't wait to go back again.

I travel to the hotel annually for the OC Christmas parade. Some how this year I was upgraded to a 2 bed 2 bath condo. It was the nicest I have ever stayed in. Thank you Hotels.com

They are very strict with "quiet time" hours. Long wait for the elevators and the parking lot right in front of the hotel was full majority of the trip.

When you book any hotel in OC, it's clearly for the location and not the room or amenities because so many of the hotels here are outdated and barely have any amenities. That being said, if you have little kids and bad weather, this is definitely one of the best choices. There's an ice-skating rink that kids love, a pool, some small arcade games, and plenty of space to run around and be kids. If you have small kids or want to fall asleep at a decent hour, ask for a room outside of the courtyard/ice skating rink area because it stays loud until midnight. There is a sign that "quiet time is 11pm-7am" but that wasn't really the case when we stayed. Thankfully, the front desk was accommodating and moved us to another location. My kids had a fantastic time and didn't notice all the negative things like paper thin walls (we could hear our neighbors entire conversation clearly), outdated bathrooms and furniture, stained tile, carpet, shower curtains, etc. If I were traveling without kids, I would not stay here. Overall, I would recommend this hotel for traveling with kids when the weather is bad and you want to keep your kids busy and happy without having to leave the hotel.

6/10 rating room was outdated but they are currently updating everything they just havent reached the room i was in. Room were clean. I would come back.

A great family atmosphere. Ice rink, game room, indoor pool, restaurant, coffee bar, souvenir shop all in one spot. Downsides; kids running the halls late at night, tv had no signal a lot, toilet kept clogging, needs some updating.

It was a huge facility. The front lobby smelled great. They said they put scent in the vents. But the rooms smelled gross. The toilets are so small. There was an electrical fire but the staff didn’t communicate anything. After the fire my room key didn’t work and my room smelled like smoke. I’m still coughing. Poor planning on parking. Paying hotel guests had to park further away because they allowed non hotel guests to eat at the thanksgiving buffet. The gym was mediocre at best and the pool had so much chlorine in it you couldn’t stay in long. They had too many convention guests and the staff was less than helpful.

Check in was hassle free. The Desk Clerk was very friendly and knowledgeable. Check in was hassle free. No worries. I’m planning to return again soon. KUDOS TO THE CAROUSEL

Maybe I will go back

Room showing it’s age. Need someone in pool with authority to tell people no diving or running around. Always enjoy watching skaters.

The hotel is very well maintained and a very nice place.

office manager was extremely helpful!

Very family oriented expect lots of kids Running around due to indoor pool and indoor skating ring, it kind of has a Vegas feel without the opulence

Although the rooms are outdated, that doesnt take away from the fact this hotel is amazing! We had a clean and comfortable room with a great view of the ocean. We didnt get to try out the resturants or ice skating rink this time but would like to in thr future! Will be back for sure

This property is OK for families. When I was looking for hotels, if I would’ve knew there were so many kids and families I would’ve never went here.

I was not happy with no HEAT, it was only 62 in my room. We had no room service, had to reuse the same towels.

The hotel was nice, the biggest thing was the cleanness of the room. The rub smelled like mildew, I seen two roaches in the sink in the bathroom. The bed was hard as hell

Everything good

Needs an updated look .