The front desk clerk was very accommodating!!

Come in after a 5 hour drive on no sleep and 3rd shift front desk is absolutely no help and told us we can’t get our room Without our card without asking any questions. Walls are paper thin and can hear the next door people having sex on multiple nights. Woman yelling down the hallway for someone at 1:30 on the morning and multiple people slamming doors until 2:00AM. Overall not a good experience and would recommend going elsewhere.

Lumpy bed and couldn’t change tv channels, hotel dated

Hotel is decent for the price, it was clean but a little outdated. I asked for King room but was given 2 full beds instead. They had really small pillows which were terrible. Also, the mini fridge was really loud so I had to unplug it.

Upon check in, the clerk at the front desk could not find our reservation even with the confirmation email. He told me that, even if I reserve with Hotels.com (which I did) I “have to call the hotel to make a reservation.” Which made no sense. Hotels.con rep called them and fixed it. The clerk told me this has been happening “for weeks.” I told him, if that was the case, the hotel should fix it. He said “It’s their fault.” So, I’d bet that other travelers going there will have the same issue. We couldn’t reach our room from the lobby, but had to “drive to the back.” The back door was propped open by people smoking outside. I gave this hotel two stars because our room and the (very small) bathroom were clean, and the hotel allows dogs, which is great. We were there for two nights, the second night, our keycards stopped working. There needs to be more training of the front desk personnel. We will not return.

Very surprised that at a minimum beds not made, garbage not emptied or in room coffee not refreshed. Very disappointed

We didn't end up staying. At 3pm they didn't have a room for us. The front desk kept me waiting while he talked on the phone. ANC it smelled bad. I would like a refund

Great breakfast. good location. It was just what we needed.

Got there and we there were reservation issues. The front desk was very patient and we got a room. Very helpful. Would definitely stay there again.

Very nice

Hotel very clean and comfortable for the level. We travel a lot. travel w two service dogs, for my husband and I, and you’d be shocked at the fuss we get about it, this place asked about them but that was it, never any other fuss, issue or charge. Makes for a much easier check in when you have disabilities.

Building looks like it’s falling apart. Room I was assigned was in the back. Looked dirty and felt super uncomfortable. My friend and I saw big coming up the walls. Gross. Guy at check in, super rude. Check out at 11. Left to put things in the car… just to be ready. Came back maid had already stripped off bed. I personally will not use this place again and will not recommend it.

Entire wing of hotel smells absolutely horrible. They do not clean and all they do is have someone blast a scent atomizer in the doorway of each room. NEVER Stay there again. I'll sleep in my car on side of the road first.

Convenient

The bathroom and bedding were clean, pillows were not standard size. The room itself needed some updates. The outside doors left ajar and open to all were a little concerning,

The room was clean, and the bed was very comfortable. However, there were no actual recycling bins. There were bins marked as recycling, but the person at the front desk told me that they were used as regular trash cans. Other than that, our stay was fine.

Do not stay here. Management doesn’t care about your safety and the hotel smells and is run down.

: Disappointing Experience with Quality Inn Service Rating: 1/5 I recently had the unfortunate occasion to experience the less-than-satisfactory service provided by Quality Inn. From the outset, I was thoroughly left wanting in terms of their standard of service. Upon arrival, we were greeted not with warm smiles or professional courtesies that one would expect from a reputable establishment, but apathy and indifference. Check-in was riddled with delays and misunderstandings that clearly emanated from a lack of proper communication and training, extending what should have been a seamless process into a drawn-out and tiring ordeal. The room conditions were no better. Despite assurances of stringent cleaning standards, the state of our room suggested anything but. Unsanitary bathrooms, furniture stained with questionable spots, linens that clearly had a history, and an unwelcome aroma were just some aspects that made our stay uncomfortable. As for the dining service, it left much to be desired. The wait staff seemed overwhelmed and untrained, unable to manage the crowd at peak hours. Food quality was mediocre at best, tarnishing our meals with disappointment. We communicated our concerns to management, hoping for resolution and perhaps an assurance of quality upheld, disappointing yet again. Our complaints were met with luke

The area around the hotel is NOT inviting. It’s difficult to enter the parking lot- you have to enter thru a closed down restaurant next door to the property. We reserved 2 rooms and they couldn’t make them connecting or near each other- ended up being 6 doors apart. The lotion in the bathroom was used, there was a used “cigarette” in the Bible in the bedside table, the room smelled like cigarettes and the comforter was shredded and ripped up at the bottom. Ample pillows provided, bed was not super uncomfortable. Check out was super easy- handed over the cards desk attendant said “have a good day”, didn’t ask how our stay was etc. Six of us stayed here in 2 rooms for approx 17 hours, it was extremely overpriced. Rate from us: 4/10

The hotel is overall in need of some TLC, however, the hotel staff were very nice!

Clean, good service, good location

Hotel hallways & pool are a bit dated, but the rooms are very nice & clean. Area around the hotel is a bit run-down with several businesses closed. Plenty of restaurants nearby - pretty much anything you want is accessible.

Good little off-highway area for visiting Providence. Found access to city quick and easy. Area around motel with strong amenities.

Breakfast was ok.

I was very satisfied with my stay. Clean, free decent breakfast and quite. Close to many shopping centers and food chaines!

They need to put some for good smell in the entrance and need at update is a little old

It cost too much for what we got. The AC was noisy and the room needs renovation

The place needs some renovations and swap out some old furnitures.

Worth the price

I had a great stay here! All of the employees seemed really nice. The hotel was very clean, sure there could be some updates but I'll gladly take it if it means it's clean. I was surprized when I learned there was breakfast because I didn't see that when booking so that was great. It was a really nice little breakfast. It was also super close to a ton of stuff without the price of some of the bigger hotels. Would definitely stay again

I sent my employee here to stay for 6 nights; however, after the first night she complained of severe migraines and said the rooms smelled like cigarette smoke and was moldy. Due to the health hazard it was creating - she checked out immedately and I spoke with the manager who only agreed to refund a small portion of the week. I am contesting the charge with my cc - but if you care about smoke/mold I would find somewhere else to stay.

I stayed here for 6 days for a work thing in E. Providence. I’d say the only good thing was the 9 minute ride to and from. The room was dirty when I got there and the 2 men I dealt with when checking in and checking out were rude. I would not go back.