This hotel needs a complete refresh. The lobby is the only thing that has been updated. My room was worn, in every way. The bed was not comfortable and the parking dark/dimly lit and forever away from the door. There are many other hotels to choose from that are updated and comfortable. Choose those.

The black out curtains in the room did not close. The restaurant ran out of hamburger meat. It was really noisy with the planes taking off and we were not aware of the main pool being closed due to construction. On the upside the staff was very nice and the food was tasty.

The hotel takes down its complimentary coffee service at 8 am! We couldn't believe it - the service is only 5 am to 8 am and then you have to pay for coffee. This left a bad impression for us after what appeared to be a nice stay.

Spacious room was a plus. Unexpected fees at check in were an issue. Advertised as pet friendly and wanted an excessive fee to have a pet stay that was non refundable. Parking fees to park on property even with a handicap placard. Pool area was under significant construction which basically made the pool unusable.

This was our first experience at an Ayres location. We want to use Ayres in the future, as cleanliness, room condition was top tier. I did run into an issue with a security guard. While enjoying the Jacuzzi with my wife, we met 2 other couples who were drinking beers. My wife and I are sober and we're enjoying sparking water and regular water. About 30 minutes into our time there, a security guard approached us and informed us there was no drinking in the Jacuzzi. I assumed he meant no alcohol, and since I wasn't consuming alcohol I continued to open my sparkling water. He said "no I am serious. No drinking in the jacuzzi." I presented the can, showing him that it was just sparkling water, and didn't contain even sugar, let alone alcohol. He told me that it wasn't allowed, and demanded my room number. I asked why he needed it, and he said I was because he needed to report me. I reluctantly have him my room number, and asked him if it was hotel policy to not have water as a beverage in the area either. He said it was, and he left the others who were consuming beer without any of the same threats. After our time in the jacuzzi I reported my experience to the front desk, and my claims were dismissed as being associated with the parties that were consuming alcohol. I am not sure what my recourse is, but it was not a welcoming experience, and while I am usually agreeable to service personnel as I am one myself, I was completely rubbed the wrong way.

Our family of three really enjoyed this European boutique style hotel. From the stylish lobby and beautiful interior court with an Italian fountain, to beautiful old fashion furniture and piano music in the spacious hallways, we all loved it. We used the on site restaurant for breakfast as well and the pool. We will come back!

This hotel used to not charge for parking, now they do. It is greedy of hotels to charge extra for parking. Also, I was put in a wheelchair accessible room. It was awkward being in a wheelchair accessible room.

Wonderful hotel providing excellent service and delicious meals at their restaurant. Everyone was very friendly and helpful and we were very happy with our stay. The only thing that I was disappointed about was that they were working on repairs to the structures in the courtyard during the day and you could hear the noise from the drills and other equipment making it difficult to enjoy the garden and outside tables due to the noise. I wasn’t aware there would be construction before booking but the hotel workers were polite and we made the best of the situation. We still had a great stay and will definitely return.