It was a good stay.

Staff was great, everyone friendly. Definitely dated atmosphere , bed was hard / uncomfortable. Cafe del sol, was super yummy and great, fast service.

Mattress is not comfortable,it was making noise. Bathroom doesn't have lock, with kids when we travel it's must.

1.The reservation was for a room with 2 queen beds. Had 2 twin size beds instead and the quality was not great either 2. There was no room service for the 2 days that we stayed there. so, had to reuse the same soiled towels repeatedly

1st night could not get room above 61 degrees, king mattress placed on 2 double bed frames, room was not clean in spots, phone did not work, tv worked sporadically, hotel did not fix phone or tv when requested

Awful all the way around, will not stay there again.

Booked here for comedy show- good show- run down hotel but rooms newer, clean & comfy. Charge for parking refunded IF you keep drink/ food receipts!

It was just a typical hotel in tahoe. It was a nice stay but the room is outdated. I couldn’t cast on the tv and the shower is super low pressure. I couldn’t shower properly.

Weekend trip with friends. Went on St. Patties weekend had an awesome time

Great stay over all. The room and staff were very nice. The one thing I would recommend for guests with families would be to have room service as an option and to have the Cafe del Soul restaurant have more staff at the FOH.

We stay at Bally’s because of the indoor pool but the hotel smells of cigarettes and although we didn’t have a cigarette smell in our room, it’s in the public spaces. Our room was very musky and not very clean when we checked in. The last time we stayed here the room was cleaner. Maybe it’s a one off. Parking garage has a height limit of 6’8”. Our Subaru Forester with a Thule rooftop carrier doesn’t fit. The oversize lot is around back, behind the garage. Very limited food options in the hotel. No room service available. The one restaurant in the hotel only sometimes do to go orders.

It was good but the internet wasn’t and the parking fee (15 dollars) it should be free for the guests

The hotel was quiet during our stay. The hotels in need a renovation, it was clean, but paint chip and dated furniture. Also, there is no room service so that was a big negative for us.

Bath was clogged up on first bath. Had to call maintenance. Tv wasn’t working I called front desk and asked them to send someone and they never showed up. Had to go down to casino to watch my game when I was super tired after a day skiing.

I saw some of the employee working really hard, like the lady who cleaned our room, or the guy who was praying the whole way so we couldn’t smell the cigarette smoke, also there were people at the front desk as well as a people at the pool (at the check-in by the pool) she was an older lady with the curly hair, they were not friendly, almost rude actually, she was talking to the other coworker, barely pay attention to anything, and as soon as she saw, I was giving our child a juice, attack us like a hog started saying it’s not allowed. My point is it’s your job to let us know upfront the rules how to use a pool area, but of course you couldn’t do it because you were busy chatting, instead of coming at us afterwards.

Room was that clean, water was leaking in front of the refrigerator, and door would not close, shower had a damage celling, and room smell horrible.,

Lovely room. Very spacious. Great view out the large floor to ceiling window. Two chairs for the desk area so you could easily eat there. Kind of a shame there is no room service for food and it’s an extra charge per item to get carry out from the restaurant (which serves very delicious food all day)! Great pool and hot tub at no charge for guests. Really large bathroom and shower, but no maid/cleaning service so you had to call for clean towels/shampoo/etc that they would bring to your door. Coffee shop served outstanding coffee drinks but pastries were old. Would stay there again because the price of the room definitely made this place a great deal!

Issue#1 We arrived at the hotel. I checked in and their seemed to be a problem with their computer. My Visa card was ran ( charged) 4 times. I immediately became concerned. The hotel cashier says dont worry it will only charge Once! It charged me 4 times which took my money and placed it on hold! This was an inconvenience! My spending money taken! As of today Sunday i am still waiting to see if my money will return to the account! Issue#2 The assistant manager at the hotel was very abrasive! No heart or sympathy regarding my card being charged 4 times! He was rude! He said to me" youll have to wait for the bank to release the money. A problem they made! Not mine! Issue#3 The TV in room continued to go in and out with reception! Couldnt watch a full movie! All i wanted was some consideration for what happened or accommodation for my money being taken! I will never stay at Balli again! For families who are on fixed budgets and have to experience this visa card glitch it matters! It hurts!! No bueno!!

The hotel is old

I paid in full on Hotels.com site so my stay would be more seamless; which included the hotel stay, taxes and resort fees. The resort fees for our two day stay were $92. Soon after paying the non-refundable amount I recieved an email that parking would be an additional $15/day, which would have been nice to know ahead of time. At checked in, the front desk told me there was an additional $60 in resort fees that Hotels.com "never" collect plus the parking that was owed. Our resort fees and parking total, for a two day stay, were $192. Not a great start to our stay. I was further disappointed that the spa (hot tub) in the hotel shut down at 8pm. There was no mention on pool hours in the room, that I saw, so we missed out the first night. Finally when we went to take showers, the shower handle was broken and we had to fiddle with it to get it to work. The room was very nice and clean. The room was suprisingly quite for being close to the elevator and the beds were comfortable. The other staff we spoke to were all freindly and nice. Not sure if we will ever go back not knowing how much it is ultimately going to cost.

Problems with room 510, shower head so bad could not take shower, water spreaded everywhere as big leak. Bath room toilet paper despenser fell off the wall!

Terrible. So many better places to stay. Room thermostat was broken the AC didn’t work. The guy came and said the wires up in the ceiling access were loose. FFIRE HAZARD MUCH? I asked for two pillows to be sent up, never delivered, front desk staff appeared to be trying to win the award for slowest check in process ever. The only positive I can say is the music was awesome and the round bar bartender was great.

Room was great, bar and grill restaurant was only average. Casino very small

A bit pricey for what you get. I had to ask for extra bathroom items and coffee because what was provided wasn’t enough. Customer service was sub-par from the front desk (two interactions), to housekeeping, and to the valet.

Overall, a very good experience. No room service and not a good choice of restaurants. Staff was excellent!!

It’s a little further of a walk to the heavenly gondola however the hotel was nice and the pool after a day of snowboarding was amazing.

I am so upset with this stay. The staff was on the rude side, had me sitting at the wrong desk forever and the worst part is i put a 84 dolllar deposite down on the room before we came and when i got here they said they didnt have it and charge me full price. They did not care. The whole thing has been frustrating and no microwaves was so stupid have kids there. Even the lady at the desk at the pool was rude. The staff are not happy there

Room was located next to service elevator that made a loud screeching noise all night, I informed front desk and they moved us to a room that was non smoking but had been smoked in. They moved us once again and the room heating/cooling did not work and shower water would not get warm. They are aware and told me a lot of complaints come in about the noise from elevators and many of the rooms don’t get hot water

Great location

Not have microwave ice machine not work

The rooms and bathrooms are very comfortable. But HVAC filters are very dirty.

Check in was quick. Staff was eager to be of assistance. The property could use some updating. Casino area was not very lively. This hotel casino used to be lively and exciting. Its kind of sad now. But....room was quiet and staff was great.