I would like 1/2 my money back!! terribly filthy,disgusting room, 1 working elevator,1 working ice machine terrible place to stay

Staff wasn’t the friendliest, hallways and bedroom had a funky smell but wasn’t awful. The pool area was incredibly over packed with kids, which was disappointing since we didn’t even get to use the pool or hot tub which was a big reason for us staying.

The outlets closer to the bed don’t work, very inconvenient Room 311

The room was right by the elevators. You can hear people talking as if they are right in your room. Very noisy rooms. Phone to call front desk would not actually call front desk when the button is pressed.

No breakfast as listed on the web

Overall it was an ok hotel, our ceiling had some discoloration as if the room above us had something leaking at one time. But the main reason I picked this hotel was for the hot tub but the hot tub was in working order and there was no mention of that at the time I booked and when I asked how long it hasn't been working they confirmed that it was not working before I booked the room.

It was a nice place

Stay was good over-all. But letting the people run around on the roof was not good. No hot tub as advised. Property has severely issues with roof leaking and bad repairs to try and cover it up

I booked this hotel specifically because it had a great hot tub! Come to find out after a long day visiting a relative in the hospital, the hot tub was not working and wouldn’t be for the stay. Although the staff were nice, there was one bar with limited inventory, no rumplemintz or pineapple in stock, no limes for tequila. The day just seemed to be an endless array of disappointments. The shower leaked out of the bathroom onto the floor, into the carpet and got my clothes wet. Not a place I’d recommend while dealing with a tragedy.

Hot tub was broken, rooms were boiling hot and wouldn’t cool down, no continental breakfast as it looked in the photos online, front desk staff was not very friendly and pool closed at 9pm on Saturday night. Management refused any reimbursement for all the inconveniences.

Loved my stay

Perfect for little family getaways

Room was sort of clean, no bedding for pull out sofa even after I specifically asked for it due to occupancy of 6. Hot Tub out of service, main reason for our stay was pool/hot tub.

Need to remove better the snow

I did not like being put in a room that had a window with a bullet hole

Pool area nothing was picked up things left everywhere when nobody was there. Hot tub didn’t work. Up by the ceiling look like the roof was leaking. Had no key to your door someone had to let us in to our room. Terrible

The bed was completely comfortable which is hard to find. The staff was shot handed when we arrived but I especially wanted to send a big shout out to Ray for making my daughter and my stay a very comfortable one. Ray went above and beyond for us and not knowing my daughter is Autistic he was very kind and outgoing. My daughter was very happy that she got to go on an adventure as she loves these getaways. We will definitely be back soon.

Wifi and cable are currently down. No parking available as much of the parking lot hasn’t been plowed. Employees were unable to give me a room key so I have to have someone manually let me into my room. Hot tub is also out of order.

The front desk was super friendly and fast, some of the things that were not clear, the "bar" was IHOP, not bad, but very limited. the hot tub, which was the ONLY reason I booked this hotel, was not working. it was under maintenance or something. you can tell they are going through some changes, but it would have been nice to know all that.

Its was a good stay, but room wasnt all that great, drawers were sticky and gross, only had two wash cloths ans two dry towels for a four night stay, had to go down to lobby to ask for sheets and blankets for pull out couch because the phone wasnt working to call the front desk. My partner went down also to ask for more towels not sure if they didnt understand him but we never got our towels. Was looking forward to getting in the hot tub but it was not available 😕 but my son loved the pool. Another thing that bummed me out was the fact that curtains did not close all the way to block the light from coming in, we came to have a nice winter break and get to sleep in but thst didnt happen. Wasnt a bad experience. But definitely could have been better.

I must like this place because this is the 4th time I have been there. I keep coming back!

It was clean and quiet n building looks great only thing was couldn’t use pool n stuff cause they were doing work but overall nice

The Atrium vents were broken and there was mold on one vent. Elevator button on our floor was broken so you did know if Elevator was coming. Pool and Jacuzzi was not working reason I selected this hotel.

The Pool and jacuzzi was closed disappointing since that was one of the reasons I booked here. Registration desk told we should of checked website I told Travelocity should of been notified since that is where I booked and if I could of canceled I would of. I was celebrating my best friend’s birthday. In the mezzanine area vents were broken and looked like mole. Elevator button on sixth floor was missing. Very Very disappointed.

Property needs complete renovation Staff is great

Just awful from an hour to check in because front desk guy was asleep in another room to put smoke detector non stop going off for bad battery then to top it off condoms and make enhancement pills in the room they gave us. Would not recommend.

This hotel was horrible! The workers were rude. The first thing we were told was that the pool didn’t have warm water. Then the elevator was different to find. The room was nice and clean so that was a plus. Then when I went to take a shower the water wouldn’t get hot. Called downstairs and was told the boiler was out and would not have hot water for a week. It would have been nice to be told that upon paying for the room.

Always great!

It was a great stay!!!

The room we reserved had black sludge in the living room sink. The bathroom was not cleaned, sink was caked with dried sludge, the toilet was unclean and there were dead bugs everywhere. They moved us to another, smaller room. I killed 5 bugs in the two days we spent there. No regular coffee in the room. No hair dryer.

When we first arrived we pulled out the sofa bed. The end of the sofa bed was bent so badly, it was nearly on the ground. The mattress was horribly stained and gross. Then we found out that there were no linens for the sofa bed. The drawers had dead bugs in them. The sofa had garbage underneath it and the sheets on the king bed were horribly stained. I went down to the front desk to request another room. And when I questioned why I had to come back down for linens for the sofa bed and hadn’t been told they weren’t in the room, the desk clerk just shrugged. She gave me another room and I went up to check it before moving my family. This room was not as dirty, although there were still dead bugs in the drawers. and then I found an empty root beer bottle under the bed. I brought the bottle down to the desk and asked the clerk how we would be rectifying this situation. It was now 1045 at night and all we wanted to do was go to sleep. The clerk was unhelpful other than saying she would file a complaint. The next day, we found out that the sink in the bathroom was horribly clogged with hair the water would barely drain. I went to make coffee in the keurig (no complimentary coffee despite a coffee machine downstairs…) but the keurig was DISGUSTING and looked like it hadn’t been cleaned in a decade. The phone was broken. The floors throughout the entire hotel were tracked with dirt. The guest laundry barely works…I had to dry my clothes four times.

Hot tub was cold. Mold in shower.