Upon check-in I did not know about the $100.00 incidental fee also about early check-in fee but that was waived. These fees should have communicated before arrival. I previously called about a walk-in shower and was told I had to wait for check-in to see if one was available and there was none at the hotel after seeing one on the website. Hyatt House would not have been booked if I knew they have no walk-in shower which I needed for my disability. The H-Bar was not opened Tuesday or Wednesday from 5pm-10pm as stipulated on the customer hotel amenities sheet. When I asked why the H Bar was not opened their response was there was a call out. Again, this is advertised on website. Another incident I was not informed upon arrival that housekeeping was every other day so twice I was promised housekeeping would clean my room and no one from housekeeping showed. I spoke to the General Manager, and she apologized, and she would see where the breakdown of communication was which honestly, I believed never happened. Still, I don't know what truly happened none of the staff reported anything to me. The channel selection was very limited where most hotels have more of a selection. Also, there should be more of a selection for grab and go options since the H Bar was closed. Two-bedroom suite should have larger waste baskets. The amount of money, I paid $757.00 I expected more. In the future I will book my room at the Marriott Hotel not at the Hyatt House. Expedia this was letdown.

Great place to stay with free parking. Very comfortable and clean rooms. Beautiful pool, spa and courtyard. Wonderful breakfast! Helpful employees.

My first stay was 8 weeks due to a home flood and the service and cleanliness was amazing. So, when I needed a hotel for some home repairs, I definitely went back. No surprise, same great stay. Great breakfast too!

A great home away from home feel that suited our needs for a busy week

It advertised it had a bar with food.. all three staff employees the two at front desk and bartender stated no food we only offer drinks.. bartender stated sorry no food and he will close at 8:30 when they said 10pm.. being a parent it was very important for me to be able to get a appetizer and a drink to take a break with having to drive out with my kid..very disappointed it did not have what was advertised

the hotel stay was good. The only problem I had was they charge $100 per day for incidentals I stayed three days so I paid $300 at the time of check-in. Just wanted to warn others traveling on a budget. The money is refunded when you leave but it was a surprise to me that I had to pay $300 extra at check in.

Overall a nice hotel. We liked the kitchenette’s in the rooms. Especially since there was no restaurant/bar. Beds were comfortable.

Loved the property, bathroom was a bit old but everything else was perfect!! Will definitely recommend.

Very nice

This place had excellent reviews. I think they were fake. The room was run down and dingy. Not very clean or nice. Sick of getting screwed by these hotels and fake reviews.

Staff was very friednly and helpful. Room could have used more cleaning.

Staff is super nice Hotel always kept up nice

Very clean and sanitary. Loved the peace and quiet. I would stay there again and recommend to family and friends.

I am staying this hotel everytime i visit in cerritos area. super nice hotel

Like it a bunch and would definitely recommend,the only downside for me,is that the breakfast "Buffet l" isnt really a buffet since it offers little options,but what is there to be served,taste awesome

I was happy with the room and property for a short stay. My interaction with staff was good. The courtyard is nice with tables and grills available. The breakfast could have been a little better with more hot food options.

We had a great experience. Would definitely stay again. Staff was AMAZING and kind! Our room was clean and quiet!

Very comfortable bed, walk in shower great breakfast

Nice place, family friendly, and staff was nice too.

Stayed here for a couple of nights in a suite and the hotel was nice, nothing too fancy, and the people working there were all very friendly. The two negatives are the way the showers drain (although the shower itself & water pressure was great) and absence of a safe in the room. Overall, though, the place was clean with restaurants and even a Trader Joe's not too far away (about a 5 min drive).

Great for families. Tons if living space.

All good except slow WiFi

Great hotel, the staff was friendly and helpful. The room was comfy plenty of room.

Our ceiling was leaking water and the front desk was not pleasant when I simply called to ask for a bucket. No one offered to make things better or offer service in any way. I didn't ask to be moved rooms or make any demanding requests, yet I was treated brusquely. The hotel is nice, but the customer service representatives and front desk staff were definitely lacking any sense of helpfulness or friendliness. Definitely a disappointment.

I love the balcony

I've stayed at cleaner places. Housekeeping need to step it up a notch.

Wonderful staff. I just didn’t like how the guy in the kitchen area was just walking around and starting at me with whatever I would grab from the breakfast bar. Not pleasant. He was the guy in charge I guess from the kitchen that morning.

Breakfast was amazing

Although says it’s a Hyatt is not the Hyatt standards I remember. It’s clean; well organized. Just reminded me more of extended stay than Hyatt

I traveled with my wife and 3 little ones. We were amazed at our suite room. Very spacious and felt like a home. My kids loved it. Breakfast was always delicious, great staff, got things like towels toiletries etc. asap when needed, gym was very nice and clean. Great great place to be with family. Will definitely be back! Thanks Hyatt!

1. The air conditioning fan bothered us so much by the loud noise. 2. I believe most of the 120V AC wall outlets and under light outlets aren't working good. They are too loose when plug in the devices. 3. Elevator is... smelly and dirty. 4. It costs more than what we highly expected. So sorry that I have to tell the truth. We were so excited when booking this hotel, but it turned out with a BIG 😔. I just know one thing when we left the hotel... "NEVER COME BACK". Thanks anyway! 🙏

Excellent customer service, friendly staff , free breakfast buffet is pretty good. If I were to change one thing is the coffee. I enjoyed how accommodating all staff and managers were. Servers deserve tip. Clean and cozy. 8 min away from Knotts and 20 from Disney. My family had great time.