strong smell of cigarettes and bed covers had cigarette burns

Nothing

Git theee at 900 am said can't check in till 300 so after a 6 hr drive thay called me and said that thay did not have a room for me at 200 pm so had to find a room very disappointed

at begenimg was good the lady from the evening was nice room clean but the end was bad I was disappointed

that I had arrived late night on the day I arrived n early in the morning the guy from front desk called me and very rude told me people had complaints about us when we were asleep all night and that they had complaints of us which it wasn’t true n the guy from front desk was rude and told me with a angry voice that next time they were gonna kick us out so I volunteered just left defently I wouldn’t stay there’s again very disappointed

Staff were nice. Room was clean. Close to our destination.

The breakfast was only continental. I assumed it was going to be a bigger breakfast.

We liked the staff. The upgrade they provided to make it right made my stay memorable and worth coming back.

The doors how they make loud noise when closing

The manager him & his wife ' also the staff are good people.

Pretty clean

Location is great Clean Staff is nice I was expecting a proper Breakfast, but they have breakfast on the go with flakes milk juice and coffee only. Booking.com should inform travelers that their breakfast is not a normal breakfast. Room AC was very noisy need repair. Water from taps is mostly warm not hot.

Noisy AC Breakfast

Neighborhood

Uncomfortable sitting on bed/couch/chair

Customer service was lovely. The staff was very warm and friendly and that's always a huge deal to me. Hospitality is not an easy trade. The rooms were very clean and comfortable. Considering how cold it was outside, it was still warm enough inside, we didn't even need additional blankets or a heater. Well insulated. The lighting was new and not harsh at all, a pretty welcoming comfortable room.

I wouldn't say I didn't like anything. I can tell that some of the furniture was ready for some replacing, possibly damaged from previous customers. But I'd still say the hotel did a great job at maintaining. We'd still definitely stay there again.

The decor

The breakfast could've been better. No protein and mostly pastries. The need to add more toiletries besudes 1 watered down shampoo and 2 small soaps.

Room was roomy, Heater worked quietly, Bed was comfortable and bath tub was a good size to bath.

Even though there was an elevator I did ask for a bottom floor because I'm disabled and walk with a cane. Carrying everything to the elevator and off and walking down to my room. I was exhausted afterwards.