Staff keeps downstairs bathroom locked so they don't have to clean it. Also they gym is not worth using except cardio.

Unprofessional desk staff for check in and check out. The bed was very hard and hurt both of our backs. The closet smelled like pee. Otherwise, it was quiet and near the freeway and plenty of places to eat. I was also very affordable and we felt fairly safe. It was ok for a quick llace to sleep but because of the hard beds we wont be staying here again.

The hotel isn't bad, but definitely needs some upgrades. The room I stayed in the door was stuck to get in or out. The room was decent though. Separate sleeping area was great. Would stay again.

The hotel was average. The room needs a deep cleaning or a paint/carpet refresh. Waiting longer than 10 minutes to get checked in due to no staff at the desk.

Not impressed at all, but I guess you get what you pay for.

My family and I stayed over Labor Day weekend and I cannot believe the price we paid for such a dirty, smelly, uncomfortable room. What really sealed the deal for a 1 star rating was that a front desk worker (heard her tell someone else she was from corporate) would only give us 2 bath towels even though there were 3 of us staying. So we had to share towels! There were mystery stains everywhere, floor to ceiling. Mold in the bathroom. They can’t even invest in a magic eraser to remove the dirt from around the door handles or light switches. The only positive thing I can say is that the Friday night front desk worker came in and unclogged the tub drain for us, which should not have been her job! This place really ought to be condemned.

Had to walk through a cloud of smoke to get to front door. People smoking 10-15 feet from entry. I alerted staff but no change during our 3-night stay. Lobby and hallways were worn out and carpeting very dirty but room was quite clean, to my surprise. Staff members were pleasant. Towels and sheets were terribly thin and worn!!

Checked in at 4pm rooms weren't ready. Gave us 2 different rooms and one of the rooms the old bedding was laying on a chair and the bed was unmade.

Service was fine, but did not like location it felt very unsafe, unsupervised children , 2 scary big dogs(Dobermans) came into the lobby and one of the dogs even touched me, the owner didn’t even say sorry, there was it spots in the ceiling of the lobby, there was a funny smell as well, in the parking lot there was a note stating that the hotel is not responsible if a car get damaged or stolen. There was also a black mini van that seemed to be broken into, that had a black bag bag over drivers door and looked like if it has had been sitting there for a while. We decided not to stay we check in and checked right out did not even go into the hotel room

The room smelled horrible. There were stains all over the carpet. The bed was literally caving in. It was so uncomfortable. We would have left and found something more accommodating but we arrived late at night and needed to leave early. Don’t ever book a night at this hotel!!!!!

Staff were very friendly

The room was dirty and smelled horribly of smoke. The toilet was super wobbly and didn’t feel like it was screwed into the ground. The amount of grime layered on all the surfaces was disgusting. We didn’t end up staying, we checked out same day after only a few hours. I would NOT recommend this hotel to anyone.

Extremely dirty. Bought a Non-Smoking room, yet had cigarette burns all over the room, and smelt like cigarettes.

I wouldn’t stay here at all! Not worth the money!

I thought maybe i was getting a good deal on the room but in reality I paid for what I got. I rented a room with a queen and as well as a sofa pull out. The bed was ok but the sofa hadn't been cleaned in some time. The sofa had a couch cover because the cushion was falling apart. After pulling out the bed from the sofa the sheet was filthy which indicated nobody changed it. I did request extra sheets and an additional pillow as there weren't enough. The lady at the front gave me extra sheets and had said she would deliver another pillow but never did. The room was dirty with cob webs and the kitchen and bathroom floors were slick like they were cleaned with oily water. The door used to enter the hotel near our room had a sign that said it was locked 24 hrs. but it didn't shut on its own like it was supposed to so it would stay a jar. The door to our room was difficult to open as sometimes the lock wouldn't unlock after swiping the key and it wedged shut. The door was suppose to shut on its own but because it was wedged it would not close all the way unless you did it. I would not recommend this place.

This hotel is the worst hotel I have ever stayed in. I booked a room here after trying several others that didn’t have any vacancies. The whole place smelled of stale smoke and bleach. There was no toilet paper in my bathroom, nor my friend’s who stayed on a different floor. Three lights in the room didn’t work. Chair near the bed was covered in “questionable” stains. Fan cooling the room blew the drapes, which were sticky and appeared stained from years of cigarette smoke. I didn’t feel that the curtains adequately covered the windows. The phone was missing buttons. No drain stopper in the bathroom sink. Coffee maker only brewed about 1” of watery coffee. Bed was lumpy, creaky, and uncomfortable. There were several cracks on the walls in the main room and bathroom. There was a strange hole on the wall next to the bed that I seriously thought could be a bullet hole. Room smelled awful. Luckily I had Febreze so I sprayed that everywhere. Hairs on toilet seat. I just had a horrible dirty feeling about the entire place. I would have switched hotels but there were no vacancies at any of the ones close by. The staff at the front desk were very nice, and the location was good for where I needed to go. However, there was so much bad that outweighed the good. I’ll never stay here again, and strongly caution anyone else against booking a room at this hotel.

I would rate this 5 star for the staff...they were very friendly and helpful...Everything that went wrong was not their fault...they were very apologetic about the water being shut off the elevator not working and then the leak in our bathroom ceiling which they fixed immediately...but, by the time we left the elevator was working...the water was only shut off for two hours, and the plumbers forgot to turn the valve off upstairs that is why it leaked into our bathroom...It was quit funny when I think of it...lol The bed was so comfortable and the room was clean...yes the furniture is old... it was comfortable...I would stay here again :)

Accomadations were awesome.

A bit run down. Carpet is stained. If you need a very short stay then okay. For me a one night stay on drive back home.

Woke up in the middle of night with a one-inch long bug /insect on my face…

We like that MainStay Suites Detroit Auburn Hills offer a kitchenette which is a bonus and convenience. The place gave us privacy like being back at home. The amenities were closed by, we didn't have to travel far out...that is a thumbs up. The front desk and staff were understanding and helpful in all we have questions and concerns during our stay. We didn't like was the strong smell mildew odors and chemical cleaning products in the first few rooms we were assigned in, but the front desk staff was so kind to take us to a different and better room for our stay. The room we stayed in was good until a strong incense smell came from the bathroom vent which make our stay uncomfortable and having toilet plunging issues, but the staffs were still helpful in accommodating us with the problems we encountered. Overall, our stay was pretty good. Thank you!

Never again. Have family visiting this place it’s a joke. No clean. I asked for garbage bags they told me they didn’t have any. Power went off they did not communicate any information to the people when it was supposed to come back. The night staff was horrible. No clean. They didn’t switch the garbage I can go on and on

It was a ter

My tv didn't work

Got there and they gave us a dirty room. Went back and switched it to a clean room but the toilet had no handle to flush it. We were too tired to go and change the room again. Def wouldnt syay again.

Checking in was so easy and the representatives at the front desk were so pleasant to work with. I was going through a very difficult situation and they made things so much easier on me so that I didn’t have to add more stress on top of what I was already dealing with. They even offered a listening ear which they did not have to do. I am beyond grateful for everyone I got to work with at this hotel and they were very understanding and supportive.

It was nice to have a kitchen in the room

Andrea, at the front desk was so friendly and concerned that we enjoy our one night stay. It was so refreshing!!

Hotel needs a lot of work. Hot water went of. The next day the water was gone. Staff was find but facility needs a lot to be desired.

The young man who checked us in was fantastic! I needed some tape from the frontndesk, and he was trying to accomodate. However, he was told by a female in back that "they don't have tape!" Whatever. Fine. Woke up. Heat is off. Room is hotter than hell and dry. Then...the website stated breakfast. Woke up for breakfast and told "corporate stopped breakfast and we found out the day they stopped it." Really? I will be making a phone call. On the way out, we get in the elevator and another couple asks if our room was burning up too. Yes. Yes it was.Overall besides 1 rude staffer, a hot dry room, the hotel was decent. Next time though, I will go across the street to holiday inn for a couple more bucks.

A bit disappointed to hear it is a bagged breakfast. The room is slightly cold the hvac unit only comes on once every 20 minutes then stays on for only 15 seconds.

The place is kind of dirty, smells bad. Even though it's supposed to be smoke free you could smell the smoke (both tobacco and weed) in the bathroom, like it went through the vent ducts from other rooms. Anyway, the front desk and all staff in general were very kind and nice people.