Room eas smaller then in picture and no fireplace. But nice intentions from the hotel itself . Not happy with Hotels.com!!

This trip was our first stay in Sedona and a celebration of our 10th wedding anniversary. We felt personally welcome from the moment we drove in to the valet and checked in. Through our entire stay and up too the moment we finally left, which was well after check-out and after using the spa showers to clean up from another local hike, the staff was extremely friendly, helpful, and always made us feel at home with several personal touches we will remember. Staff recognized us by name, concierge helped us find a very difficult to get dinner reservation, and last minute at that. We will absolutely be returning to this place again in the future.

I stayed in a spa cabin. Loved the outdoor cedar shower and the super comfortable bed. The jetted tub didn't work but that was my only disappointment. Had the best massage of my life at the resort spa. My massage therapist was Amy and she was amazing. Love all the furniture down by Oak Creek, especially the hammocks. The restaurant is pricey but I brought my own food to keep in the mini fridge in the cabin. This is a beautiful albeit expensive place to stay.

We stayed at one of the cottages. It’s lovely and a nice break from a basic hotel room. Based on the price we paid (watch out for all the surcharges and taxes), I would expect: basic coffee service in the lobby (espresso pods in the room is not enough), service at the restaurant (6 course and wine pairing) could/should have been better. The car service inside of a mile is a nice touch. The pool area is just ok. Overall a nice retreat from the touristy areas just above the hill from the property. Just not great value for the $ (thus the rating).

Outstanding service and a very beautiful resort. The view was almost as good as the staff. We will be back.

We stayed here for 3 nights as part of a road trip to celebrate my 60th birthday and couldn’t have had a better stay here! The service everywhere was excellent and they went above and beyond to make sure we were having a good time. They texted us everyday to ask if we needed anything. There’s a town car to take you anywhere within 1.5 miles which includes some of the trails. And our stay ended with the hotel leaving a nice note as well as a really nice leather key ring to wish me a happy birthday, left in the passenger seat of our car.

Make no mistake, this place wasn't terrible by any means. It's just not what I would expect from somewhere that positions itself as a luxury resort. Rooms were very average, dining experience was the same. I found it weird that I had to walk through the "fine dining" restaurant to get to my room -- bags and all, including my dog. Was odd for me and assuming odd for the people settling down for dinner as well. Staff was friendly but perhaps a bit discombobulated? Checkin was a bit messy (they chased me out the door after all was said and done and told me they'd given me the wrong room). When a woman stopped by for turndown service I was given an empty box of chocolates (?), almost like I had inadvertently been given someone's garbage. It was so strange and maybe the third or fourth strange thing that had happened so I told the front desk. I was polite about it, laughing it off a bit as it all seemed so filly, and they apologized profusely. "Well send another box!" they said. They never did. It feels silly complaining about something so small, but it all added up to an experience that had me wondering if I should've maybe stayed somewhere else.

Wonderful property. Cottage was clean, comfortable, well appointed. Staff was quick to answer texts. Will be back.