No complaints, clean rooms, comfortable and quiet. Useful convenient location and friendly staff. Decent breakfast.

Front desk is very friendly and helpful.

Holiday Inn’s are always a reliable place to stay - this one was no exception. The rooms was a decent size, clean with all the amenities needed for a short stay. The breakfast was great and the dining room was clean, large and well furnished

A quiet, comfortable stay and in a reasonable location to reach central london (about £30 by uber). Close to the Eventim Apollo which was ideal for our needs (10mins in uber). With only 1 lightbulb in the corner of the room, the rooms were very dark and depressing but the staff were very helpful and sourced us an extra lamp when we requested it. The hotel is a little dated in areas but probably what you'd expect for a budget hotel. Beds are comfy, good selection of pillows and a nice breakfast included. Shame there wasn't a restaurant for evenings, but there are a selection of fast food/restaurants nearby to choose from. Not the best Holiday Inn we've stayed, at but would return if we're in the area. Pocket friendly, clean and enough for a good sleep.

The hotel was conveniently placed for the dinner show we were attending and West Brompton train station. All the staff we encountered were friendly and very helpful. Unfortunately, The members of our party that slept on the sofa bed in the room found it extremely uncomfortable, with the springs in the thin mattress and the supporting mechanism bars making it very difficult to sleep.

Friendly staff, nice and clean room. I would recommend it to my friend.

Breakfast included is a wonderful amenity, especially when it well made.

The hotel itself was "ok" a little old with the decor and could use some updates (some rust/broken tiles in my bathroom). But the room was nice a spacious and the staff was very helpful and polite. Breakfast was your typical hot/cold continental breakfast. Overhead lighting not great in the rooms and also be cognizant that the hotel, while in a good location to get to some parts of London easily, is not in a very nice part of town.

We loved the location - easy to get to all the sights on the subway and lovely little neighborhood. Breakfast was bountiful and good. Staff was friendly and helpful.

Friendly staff

The staff was consistently friendly and helpful. It was a quiet location, convenient to many places.

Good

Was doing a big house move over 2 days so this was the perfect spot to come back to after a day of running around the removal men. Super clean room and spotless bathroom with triple glazing so no noise from the North End Road at all, which was fantastic. Great choices for breakfast and a good evening bar as well. Worth noting that all the staff at the hotel are exemplary in the way they carry out their work. No grumpy faces in sight anywhere. Would definitely stay here again.

Elevator is broken for our whole trip, good thing is that the staff is helpful for helping us to move the luggages upstair and downstair. Breakfast in the hotel is good.

Very clean and quiet

Very friendly service, disappointed that the power and water were off for a whole day. Otherwise good value for money and convenient. Good breakfast.

great breakfast

Great location, easy to get bus or train into central London. Breakfast was good but could use some variety, so that is not the exact same options every single day. Rooms were air conditioned but small. Lacking mini fridge in room. Staff was great, very helpful and responsive.

The hotel was outside the busy city center, but only a few minutes walk to 2 tube stations on the District line and 1 station away from a transfer to the Piccadilly line. There were several good restaurants and take away options very close to the hotel. The free breakfast was great with plenty of hot and cold options. The only downside was the size of the rooms, we had a double and a sofa bed for a family of 4 and there was not much room besides the beds. However, we did not spend a lot of time in our room. I would recommend staying here.

Staff was helpful, great location

The room was a little small perhaps for four of us and the beds were also small, but otherwise the hotel was pretty good. The free breakfast was a bonus. Staff were friendly. Bus top around the corner took us right to Hyde Park Corner, which just happened to be near an Italian owned family Pizzeria which was superb!

We booked a room for the whole family. Missleading information. Reservation said 1Double Bed and 1 Double Sofa Bed. At the end, it was a double bed, but single sofa, so we could not fit, and ended up paying double renting an additional room. People at front desk were nice, but information is missleading. Not happy at all with tge hotel.

The surrounding area seemed unsafe for walking at night and the area wasn’t properly lit. We had to take an Uber everywhere. This was costly. West Kensington tube station was also closed (on the 22nd July 2023) when we tried to take the tube. We had to them walk further to another station. After this we just used Uber. We requested a corporate office number so we could get a refund and choose another hotel and we were informed (by Hormona and Cassandra) that we would have to send an email to the Deputy Manager and we were not given Corporate’s number. Cassandra, the manager on duty is also not the person that needs to be at the front desk speaking to customers. A Manager should never tell a customer “You knew where the location was, you knew how it felt, you saw the map.” I’m not from England, I am a visitor therefore I had no idea about the streets surrounding the hotel. I would not recommend anyone stay here. I would recommend Cassandra gets training on not having an attitude with customers and on how to properly speak to customers. I would recommend Hormona get training on how to deal with customers in tough situations. Customer service is not important for this front desk team so if that matters to you then don’t choose this hotel. The shower wasn’t the cleanest and the fan in the shower needs a deep cleaning. Shampoo was in the bath but not conditioner. There were also no small bathing towels to bathe with, so bring your own if you use those.

Liked that it was located by a bus line & walking distance to underground transport. Very urban city surroundings. Lots of vehicle & foot traffic.

The staff was friendly, kind and very helpful. The hotel was clean, nice overall. Breakfast was included and there was a wide variety of food to choose from. The room was clean, spacious and met all the criteria mentioned. Overall a lovely experience.

Good and clean hotel.. and very friendly staff

Easy check in, clean spacious rooms and lovely staff

This is a very good option versus the very expensive South Kensington area. Couple of stops along the road and much more affordable. Cassandra & reception staff exceptionally helpful. With breakfast included, this hotel was a winner for us.

All

Food was ok on one day and bad next day, different people cooking? Was issue with check in, but was resolved. Cleaning service was good, room was good and hotel itself was good

Location breakfast Room view

The staff were amazing. Best hotel staff I have experienced in a long time