Please get your elevators working. It took forever to get in and out of the rooms. Plastic cups at the tables? And the food Asian place not good and the breakfast is not good. Just really has gone down hill.

Rooms were spacious and furnishings were comfortable.

The front staff was very professional and efficient. I greatly appreciated the $50 pre authorization on my Credit Card and not the $100 pre authorization that most hotels charge. The Hotel, Room, and Casino was clean and well maintained. The Penn Play Desk was very friendly, and the Staff Member explained the new promotion which I took advantage of and received a Camel Back backpack for. Overall it was a great Hotel & Casino experience hence the 5 Stars rating for them. Sadly the only Restaurant open at the Ameristar is the Timberline Grill which was not 5 Stars. From the extensive wait for the Hostess to greet customers (she was busy chatting with the staff and then used the facilities without any consideration to the line of people at the door) to the slow waitress service (I was the waitresses only table), to the Chef not being accommodating (They had eggs on the menu and I asked for an Omelet which the Chef said NO to because they “stopped serving omelets at 11:00 ) With only 6 tables with customers in the entire restaurant at Noon on a Thursday, and only 2 tables / 3 people total who haven’t ordered yet, I thought they would make an omelet for me, but I was wrong

Great experience with our grandson at the pool. Hot tub was amazing. Thank you 😊

We had a nice deluxe king room. The coffee maker is definitely out dated and low budget. The toilet didn’t flush so we called the front desk. The maintenance person was there in minutes and fixed the problem. Super nice guy. We had a good time

Great views, great check in. Bed noisy as can be with even the slightest move. Pillows are comfy

Overall the stay was good. All but 2 of the elevators were down Thursday night which added up to a ton of standing around and waiting. The main purpose of my visit was to watch March Madness games at the sports book. Early Friday afternoon, all of the TVs went down. No update was given or explanation of what was going on. I waited for about half an hour before deciding to go elsewhere.

Beautiful room, very spacious and comfortable.