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Ntg hv

Location

upon arrival,my room cannot be open,something related with batteries,then one of lamp bulb not functioning,I need to wait for awhile to wait them to fix it.

variant breakfast choice

-slippering floor -only hv body shower & shampoo in bathroom -leaky sink trap

Food

Wifi speed really bad. Should be 30mb minimum speed. If just 2mb, looks like 15years back to the future speed

Front office staff Mr Faiz was very nice in dealing an issue that came up regarding not having available the room type which we booked. His politeness was the only reason we decided to stay there. Property and the location was acceptable.

I booked 3 mountain view rooms and on arrival they said it was not available. I was told "on availability" but the website doesn't say "on availability". when I inquired about this Mr Amir who was the senior front office staff very rudely said if you don't want to accept what we offer, you shall cancel the booking and go somewhere else as if he did the booking for us. After we traveled for almost 6 hrs and being tired and not getting the room type we booked, how mr Amir dealt the situation was horrible. He was most rudest front office staff I have ever seen and has a very bad attitude. Staff interaction with guest was poor probably racist to the skin color. Staff at the restaurant during breakfast also even doesn't greet but straight away says how much it costs. Floor carpets of the rooms were old and with full of stains.

ok and comfy…

menu for breakfast very simple…

location is peaceful

the room is too old and need to change especially the carpet

Stain at bedsheet(Spot of blood, might be from previous guest. Bfast not so good, but it's ok still acceptable.

Obviously nothing impressed me other than the location

Is old, dirty, the room was smelly, the furniture in the room was not well maintained especially the bed, no cover for the blanket etc

Walaupun lama... Tapi steady lerrr

Need a bit more friendly

Environment .. quiet and easy access to places of interest.

A bit run down.. need refurbishment esp the toilet

Love the room size and surrounding environment of the hotel. The bed is comfy, the scenery from our room balcony is beautiful.

The check in process is quite disappointing. I was trying my luck to check in a bit earlier at 2.30pm but was informed by the reception lady to check in at 3pm. I am fine with that. When I came back at 3pm, the line queueing for check in was quite long. I queued patiently. After queued for 15 mins and when it's my turn, suddenly the lady told me to go to other counter to check in because its time for her to change shift. I was shocked and speechless.... Then i went to other counter and queue all over again, after 15 mins queue and finally my turn, I was informed that the room is not ready. Pending house keeping...and its ald 3.30pm...When i asked how long I need to wait? The reception told me not sure, he will call me after the room is ready...I sincerely hope the hotel management will look into this matter seriously and improve your service.