Nothing

Stiflingly hot, stuffy room, no air at all. We were NOT made aware of festival stages 400m away and music went on all night until 7.00Am. We had no sleep at all. Ridiculous. We were booked in on our return to Bilbao at the end of our holiday for another 2 nights...I've since cancelled this. At over 110EURO a night it's not worth the money.

Really modern room. Big bed. Great location. Clean.

If it’s going to be above 25 degrees avoid at all costs - you get 2 small fans (no A/C). It was 40 degrees during our stay and we couldn’t sleep because the room was so hot. The entrance to the building smells badly of urine but you can’t smell it by the time you walk up all the stairs to the entrance.

Very friendly and helpful staff. We got a free room upgrade which was nice. Our room was nice and clean and the hotel is in a great location. They have a discount you can use for a nearby parking building too. It’s worked out to be €37 for us to park for 2 days.

The wifi didn’t really work in our room so we just ended up using our mobile data.

Basic, clean, ideal for a solo traveller.

2 people with large suitcases would've found it very tight!

Location, window onto street.

A little small.

The location was perfect! 5mins walk from the metro and at the footsteps of the old town restaurants and shops. There is plenty of options and accessible to all the places to see. The highlight was the staff specifically how accomodating they were towards my needs of having a late bus to leave the city so I was able to use their facilities to change/ freshen up over to my travel clothes and prepare. I have to call out “Irantzu” from reception. She was exceptionally friendly and helpful from the beginning till the end. She helped me navigate my plans for the remainder of my stay so I can experience a bit of nature break from the city buzz by heading to beach and experience a bit of the local culture too. She is the gem of Casual Madones “thanks for putting such care into your customer service skills”. THANK YOU!

The rooms were cosy, but walls are thin and shower rooms in are fit for one person at a time, but good shower pressure which was nice. I’m not so tall, so I found the placing of the mirror in the bathroom is quite high, so I had to use my chair to brush my hair, but other than that, I saw it as a leg exercise in between hair brushes for laughs. No elevator, so prepare to carry your bags, but it will strengthen you. They are only on the second floor, so not so high to climb.

The staff were right there and very helpful. Good location and check in + access

Very hot in the room. Our ceiling fan didn’t work but we did get a second standalone fan. Only 2 plugs so that was not easy to manage with also having to charge devices

Great Location

Room in bit snug

Location in case you want to be in the middle of the old city. Rooms were clean.

Had to suffer noisy guests in room above ours who were partying during very late hours (they went quite after calling the manager who had to come). Rooms are ok for couples, but quite small for families. There is no lift either, had to bring our luggage & stroller to second floor ourselves.

Great value and well-designed room in a great location in the old town. Small but had everything we needed, comfortable bed too.

A bit warm in the room but not too bad. Be aware that there's no lift.

Good location, nice shower

The room was very small and the space was poorly used. It got super hot in the room and the fan didn't help much at all. I would recommend to book a room with street view rather that courtyard view, as those looked bigger and probably got more air

location was great - in the old town with restaurants and bars nearby; the tram stop was very close; modern bath with shower; there was someone on duty from 7:00 to 23:00 everyday and were helpful in giving suggestions on restaurants, calling cabs, etc. Bed was very comfortable and bathroom very clean and modern.

Poorly planned room - bathroom door won't open all the way into the bath, so you have to practically step into the shower to get in the room - it should be a pocket door or sliding door or change the door swing into the bedroom area. Only other complaint was there was no luggage rack or a spot to lay your suitcase except the floor.

Nice location and friendly step

Bathroom is v ery tiny

clean comfortable good location

the room was stuffy and became quite hot at night. The portable aircon was definitely needed.

location location very pleasant staff

wet room

excellent location, amenities and cleanliness

everything ok

The hotel is in a great location and close to everything. The staff was kind and helpful, which is always a plus. Great amenities and I recommend staying here!

I could sometimes hear the people in the other rooms and the street can be a bit noisy in the night and early morning. The toilet area was a bit small for a bigger person.

Great location very friendly very clean

Very comfortable bed, great location, friendly personnel and unbeatable price. The room was rather compact and with a little window, yet we enjoyed our stay very much!

Friendly and helpful staff, rooms just like the photos, nice location in Casco Viejo, small but nice and comfortable room!

Nothing really… just worth noting it is on the second floor and I haven’t seen a lift, may be challenging for those with large suitcases.

Location. Staff. Cleanliness.

Noise from street but wasn't really an issue for us. Smell on level 1 and 2 from the apartments. This needs to be addressed.

Billed as a hostel, but I booked a private room that was akin to a clean modern hotel room at a bargain price. Lovely welcome by the reception staff and a super comfortable room with good bathroom and shower facilities. The location is perfect.

Nothing. Although, you have to climb a couple of flights of stairs if that makes a difference to you.

1 minute from Gran Via metro and round the corner from cracking tapas and breakfast eateries. Coffee and beer vending machine. Very clean and rooms all named after Spanish cities. Staff lovely and room v good size

Perfect location in Bilbao.

All good.

Very central in the old town I requested a quiet room which was responded too.

Everything was great!

Very comfortable

no lift.

Central location to restaurants and supermarkets at the front door. Friendly helpful staff. Modern room. Comfy bed and small balcony.

The bathroom is not practical. No bench space to put anything on. The shower cubicle is approx 70cm square base on the floor with an unhygienic plastic shower curtain basically wrapped around you. Room though modern is compact with again hardly space to put a suitcase anywhere. Wouldn't stay here again for these reasons.