Room was too tiny which is not like the usual Holiday Inn. Breakfast was same every day, wish there was a change of menu or alternate menus. Distance was fairly good.

The pick-up van is not suitable for elderly with knees or legs problems as climbing in or out is difficult too. The steps are too high for street level and inconvenient. Should look into getting buses used by Osaka Garden Hotel with lower steps and the height of the bus is higher and interior bright and cheerful.

The room was clean and spacious. We didn't get to use the actual kitchen but it was very handy to have the laundry machine in the room. Very easy access by car. Breakfast was pretty normal.

Couldn't use the car park because my rental car was too tall. The mirror built-in Bluetooth speaker volume was unadjustable so it was either very loud or off. Not really walking distance from the closest train station, you have to rely on the hotel shuttle bus.

Well kept rooms and an excellent breakfast. The complementary shuttle service to Shin Osaka train station is a big +. The staff very supportive.

All good.

A worker from Srylanka was so nice and went an extra mileage to explain to me my way back to the airport. In general the stuff are very helpful and nice.

Coutesy bus brillant - on time always but only takes 9 people (and 9 bags if needed). Walk from station say 8-10 minutes and very safe surrounds. Reception staff were professional and English speaking as well. Products used throughout support sustainability. Lifts good and plenty of eating places nearby both up and down street. Recommend having washing machine/drying in your room which was well designed and lots of drawers. What is in web-site accurately reflects nice clean modern room and facilities.

JR Metro Loop line is Osaka-Umeda Station (called Umeda Station within a minute or two from Osaka Station and more central for getting to attractions in Osaka. More effort from Shin-Osaka but Coutesy Bus makes up for it. Location OK.

我是加大房型跟床型 以我對日本飯店的了解 這間我進來還真是嚇死了 有夠大間 設備又很新 洗澡廁所 洗臉盆 全部分開 裡面冰箱超級大 要什麼有什麼 連碗盤都有 還有洗衣精 烘乾機 洗衣精 桌子 沙發 要不是來日本玩 我都可以在裡面待一整天了 超讚👍

基本上住宿方面就是完美 唯一有問題的就是附近就是個標準住宅區 其它逛的基本上是0 所以有一好沒兩好 看是要選擇安靜的住宿 還是可逛街的地方囉 然後飯店離車站頗遠 每天走可能有點辛苦 不過飯店有提供接駁車 所以我認為問題不大 大家自行斟酌

The staff are very helpful and the breakfast is really good.. Hotel is very clean

nothing

外国人を意識してるのか内装、設えがシンプルで今っぽい

ベッドの高さも外国人向けにしてるかもしれないが、大きさは日本人サイズ

The location near supermarket & close to Shin Osaka station. They do have shuttle van to transport you from station to hotel & vice versa. Love their kitchenette.

I was staying for 3 person per room and i have to request 1 extra bath towel everyday which is quite frustrating. Their pillow is really ² soft coz i like firm for my head.

Breakfast was lovely but for each day slight variation would be better.

More TV channels would be good too

Great suite, with kitchen and in room laundry facilities. Perfect after being away for a week and needing to refresh some clothes. Big size room by Japan standards.

A fair hike from Shin Osaka station with luggage. All flat, but took us about 15 or so mins to get there.

Clean and staff very helpful and friendly

Nothing

Location is good, close to restaurant, supermarket, and kitchen, washier and dryer all available, staff are extremely helpful

More bed, for family stay of 4， 2 single beds are not enough

Property was located away from the hustle and bustle which helps to wind down at the end of a busy day. There are food options around the property - walk further down away from Shin-Osaka and you get Sukiya, CocoCurry and a huge Supermarket! The shuttle helped to save walks - just remember to line up in the right spot. The washing machine was handy too. The reception helped to organize transfer two of our luggages to Tokyo while we headed to Hiroshima for two nights (praying my luggages arrive where it should!).

Nothing! We will be back again!

Room is spacious and clean, hotel transfer to station 3 trips each hour. Hotel staff are friendly.

Quite far from station, charge policy for child is not clear - not by age but by school level.

The lobby is nice. The breakfast is quite nice.

The room corridor (inside the suite) is a bit narrow

Good veg breakfast. Comfortable room

Too far from airport and city centre

The suite is spacious, has beautiful interior and equipped with all the necessary facilities/tools. The hotel is located within 10minutes (max) on foot from Shin-Osaka station. There are shops and convenient stores nearby. The shuttle bus from/to the station is very handy if you have suitcases.

Loved the shuttle service (which was new), the drivers were so helpful and nice. Hotel staff were so helpful and friendly, they went above and beyond to contact us when needed and were always welcoming. Great that it had a laundry room with ironing facilities.

The location is a bit far from the station if you have to walk with bags, sometimes the shuttle gets delayed so the wait can be a bit long. The rooms were a bit smaller than expected. Also, could do with some more hanging space in the rooms, plenty of walls but no hooks to hang towels or clothes.

ห้องกว้าง ห้องน้ำกว้าง น้ำไหลแรง

The hotel was close to Shin Ôsaka station and had all the amenities we needed. The gym was well equipped and clean, as were the rooms. The washer and dryer machine was super helpful too. The staff was very friendly and efficient. The shuttle to Shin Ôsaka station was also helpful.

N/A, but some guests may find the beds a bit too firm.

8 minute walk to Shin-Osaka train station. Great value for convenience and last minute booking due to shinkansen cancelations. All looks newly built and very clean.

Small rooms and hard beds, but fine for what we needed (proximity to train station).

Facilities are good and new, including washing machine, refrigerator, microwave oven, electric furnace, just like an apartment.

Difficult to find hotel location in Shin-Osaka JR station. Need to show more guidance on the hotel website. First go to exit 8 near the North Gate of Shin-Osaka JR station, then you will find exit no. 4 (also the entrance of the metro station). During day time, you can go up the escalator and pass through the flyover to a commercial building with Starbucks coffee shop at the ground floor. Then go out from the building and turn left, walk straight for about 7-8 minutes, you can reach the hotel.

Very comfortable room and bed. We were able to do laundry in the room. Very nice amenities and breakfast was included. The Hotel Staff was very friendly and eager to make our stay better. We loved our stay here.

Laundry Machine was not intuitive and the instructions were confusing

The room was roomy and clean. The room has all you need in including a washing machine. The Shin Osaka Station is about a 15-20 mins walk from the hotel. The taxi will cost you 1000 yen.

Breakfast is not great, not a lot of selection. Lawson Market across the street where you can buy food.

Friendly staff at the hotel and always ready to help.

the room was amazing, everything was there. room felt very modern.

the breakfast was ok but boring as it was the same food everyday

Excellent quality of fixtures and furnishings. Very helpful staff. Good room size and layout. Rich breakfast buffet.

Nil.