I booked this property back in July. The day of check in at 9am I receive a phone call that there's somebody in there already so we can't check in at 3, but oh they'll find us something else in the complex. He had my phone number and was told he could text me as well. I sent multiple texts asking for an update and placed multiple calls throughout the day, every hour or two. I was ignored all day aside from one text saying "I'm looking into it" at 11am. Eventually we had to find a hotel room and I had to call VRBO and of course he immediately picks up for them. The girl who helped us was extremely kind and helpful in getting our refund started. But I am severely disappointed as I booked July 6th for a stay the second to last weekend in October yet nobody could notify of a booking issue until the morning of?