Never answering my messenger

Location

Front desk staff were extremely rude. Booked a large suite for my daughters wedding for the girls to get ready in , the room was too small not what was shown when I booked , when I called front desk I was told this is the room I booked and there were no other rooms available as they were at full capacity. Same scripted answer I received the day before when I called confirm the early checkin I had previously booked and bad for including the additional fee to check in early . Hotel staff deactivated our keys and were told we couldn’t have people coming or going or let ppl access the room so the photographer and family members had to wait for someone to get them . The bride and groom experienced the same rudeness from the front desk staff upon check out. Floor in hallway was dirty and so were carpets. Would not pick this hotel again or recommend for a wedding.

Great location. Smells were really good, and the beds were very comfortable Front desk staff was very friendly and efficient.

Carpets were a little dirty.

central location

there is no valet or area to unload your car. they make you park in the parking garage and then take the trolley up and down elevator and through the narrow stair hall to the parking. also the hotel doesn’t have street access. it’s only through the mall

The staff was so friendly, the room was amazing, comfortable and super clean

close to rogers place

pillows were terrible, super soft and had to be rolled up with decor pillows to prop them up and sheets were full of hair.

The room was beautiful and the bed was very comfortable

We were told to park at the EV area by the lot attendant.. we received a warning for parking there. Thankfully, it's not a ticket. Didn't love having to pay for parking? But rralize that's downtown requirements in Edmonton.

The location was excellent.

The room rate was a bit higher than similar hotels in the area