location and room size

elevators are horrible. so slow and always crowded.

Hot tub

Bed..uncomfortable and no microwave or pen and pad..not worth the money.

nice rooms and fantastic location.

definitely much more expensive than the other hotels but worth it if you plan to spend the day and evening at the mall.

Check in went well, elevators to rooms was slow with at least one elevator out of service. Location was great. Beds were soft.

Location

When we first got to our room there was someone screaming go away hooker as loud as they could.

convenient for shopping and eating

only 2 elevators working causing line ups. 5-10 min wait at peak times. Parking was at capacity, had to park around the corner from the hotel. Bed was not comfortable. You can feel every individual spring in it and it slopes to the middle. Hallway and room smelled like maharaja for the first night.

best location possible. fancy rooms makes you feel like you’re on a vacation.

only half the elevators were working, room was fairly chilly, was a wet spot in the carpet when we got there.

convenient to the mall

na

Convenient location, clean.

They need to sort out the elevator situation. I only saw two of four elevators running and the wait was horrendous. Once the elevator arrived it was already full of people and you’d have to wait even longer. We were on the 12th floor and found it much quicker to take the stairs down. Price is high, we didn’t stay in a theme room, so we paid a high price for convenience alone which was definitely less convenient due to the elevator problems.

Booked on booking.com was under the impression the $331.58 was the total cost for the one night. Turned in my room keys at front desk at around 8:00 am and had them call me a cab as I had to be at the hospital for surgery at 9:10. Was billed an additional $79.58 and $20.91 the next day. Not overly impressed at the extra $100.

it was located in the mall

outdated, the hot tub wasn’t working had to ask staff to come help start it

Great View. Huge Room! ...............................................................................................................................................................................................................................

Nothing

I liked the mall for the kids and thats all. Room was ok but needs a do over forsure

Your hotel needs an update, everything is old and outdated, Your over priced and overrated

the room was lovely! and the staff was very warm, welcoming, efficient and helpful!

nothing

It's quite shocking that the hotel is dependent upon WEM free internet and doesn't have proper internet connection to offer guests

Internet - No wifi .. very poor connection from WEM

I the perfect location.

very busy please, we went to the weather part there was a line to go into the hot tape, crazy.

I enjoyed being inside the mall with close proximity to a little bit of everything.

I liked it all