I liked the location. The room was nice, clean and comfortable and the staff was nice.

Breakfast is $30 per person and the same price for children, which I find outrageous. The hot water didn’t work in the evening, so we couldn’t shower before bed (it was fixed by morning). Then the next day, the WiFi didn’t work. It’s just very basic things that ended up not working properly and the staff was nice, but didn’t offer any type of compensation voluntarily. (When I directly asked for compensation, I received some reward points). I’m supposed to get a refund (as I overpaid for the room due to a change of dates), which they gave me and then took back a day later. Still waiting for that to get resolved. We asked the bartender if he could make an Aperol spritz and he was very confident about this, but then just mixed aperol and club soda without adding the Prosecco. My husband couldn’t bring himself to tell him he’s wrong and just bought an extra glass of Prosecco (so that’s our fault for not addressing it right away). It wouldn’t be a big deal, since it’s more of a European drink, but the price of everything at the hotel makes me expect more than what we got.

The convenience to the subway and everything around it.

Nothing. Everything was great!

The location was perfect

The room was filthy. The towels had been used, the bathroom had toothpaste in the sink and the counter was dirty. All surfaces needed to be wiped down. Hair and stains in the beds.

We love that it connects to the convention center which was where our cheerleading competition was held.

Everything was wonderful!

Very comfortable bed and they gave me an upgrade.

It was the perfect location for attending the Flower Show! It will be my choice next year as well! The room was spacious and clean, the staff was friendly and helpful.

Parking is pricey, but I don't live in an area where you have to pay for parking very often.

beautiful building

not a good part of town at night

Pay for internet Wait long time for breakfast Not enough staff