Breakfast was decent and rooms were comfy

This is was our go-to hotel but it seems like they really let property go. Im gonna assume lack of staff. Everyone was nice and bed was comfy. Only thing I wasn't a fan of was they were going to charge us $18 to park (never had to in past). When I got the bill I wasn't charged but still that "parking fee" wasn't mentioned anywhere when I booked.

Excellent breakfast

Too noisy. Running up and down the hallways and loud pool games after midnight

Breakfast has a good variety. Outdoor swimming pool was not large but clean. Microwave in each room was useful. Parking is spacious, free, and available in all direction around the hotel. Coin laundry was available and helpful.

Walking space in the room is relatively narrow.

Location to the airport was great

Everything, rooms were dirty, the faucet wasn’t even connected, Bobby pins were all over the floor, water damage all over, stains on the bedding. The wait time with the front desk was ridiculous way too long. Peeling paint in the bathroom, the smell was horrific. The only reason we stayed because we had to because we had a medical emergency between flights. I will never stay at a Hampton inn again.

they called us a no show and gave away our room. we had nowhere to sleep at 2:00 AM, we were 2 adults and 2kids. three other sets of guests arrived and were also told their rooms had been given away. there was a lot of yelling and crying. don’t ever let anyone book this hotel.

we had no room ar at 2:00 AM. I’d already paid for our room and want my money back.

n/a

oversold room and could not accommodate us when we arrived.

Breakfast was great. Staff was friendly and helpful. Beds were comfortable. Pillows were nice. Very close to the airport and only about 20 minutes from downtown Philadelphia. Close to a gas station.

There are paint spots on the bathroom floor and shower curtain. The bathtub drain needs to be cleaned of hair so it drains faster.

everything is good, except the staff

My flight was at 5am, the shuttle did not come in time, I wait for 30 mins and finally I Uber by myself. the thing is about her attitude, when I ask her, she: I don’t know , you can Uber. That’s it! without any regrets or smiles, she is not helpful at all.

Room wasn't ready on time. No extra blankets. Carpet was stained. Charge for parking.

the location was perfect to where we needed to be in Philly.

We were unable to be at the hotel between 3-12 to check in and were told when we got there that they were overbooked by 12 rooms, so if we wanted to get a room we had to be there at 3. The front desk staff were not willing to help us figure out how to check in early or after the stated window. We were told the manager said no on the phone and when we asked to speak to someone, the manager came right out, took our information and helped us check in early. It was a very strange and frustrating situation but the manager was friendly, understanding, and kind.

Good location, very decent size room and bathroom, both clean and tide. Nice touch was the charger for electric vehicles on the parking lot.

The housekeeping only upon request and at least 24 hours in advance.

close to airport, shuttle to airport

The staff were generally courteous. and well mannered

My luggage was a bit heavy, and no one lent a helping hand on the way to the room

location to airport.

we walked into our room and someone was already in the room we had to cancel

nice n clean

nothing

ample free parking, comfortable chair and sliding table in room, adequate blankets

I was unable to adjust the fan or temperature in the room ac

The rooms were nice and quiet

The room wasn’t supplied like it should be. my husband had to go to front desk to get a roll of toilet paper as we only had a quarter of a roll. Also, didn’t find out till next morning that there wasn’t any shower body wash in bottles in tub.

There were two big beds in room

The rusted tub The tub was stopped up No closets crackhead space along wall wasn't cool No parking due to allowing people to park n go to make it look like their extremely booked Building was nasty Rugs were out right filthy Get on elevators both and theirs mold crusted on it an nasty They lied to get my booking There's no indoor pool Pool is seasonal No security Women staffed at night Breakfast dried up Dudes be in parking lot trying to get into cars so unsafe No cameras on the floors nothing Requested money back for stay and they tried not to for both my rooms after lying to get us there knowing we couldn't cancel after a certain time. Totally unprofessional an to have brought my family to an establishment that I expected more from an it sucked and also seemed like is some horse or trick house once u get to elevator an.floors! Would not take my family here ever again totally unsafe and disgusting an should do more for it's employees whom are risking their lives nightly and hourly an being used an takin advantage of an should have more perks an safety measures in place to help put this place back on the map because y'all should be ashamed of y'all selves yet keep waiting on the big people to ok things that need done y'all are failing those who.wish to stay. I was appalled.