Ubicación y atención y permitir pets

No limpiaban bien el bans en especial el toilette

1. Ubicación excelente 2. La amplitud de la habitación.

1. La limpieza, alojamos 4 noches de las cuales sólo un día hicieron "limpieza" y lo coloco entre comillas porque antes de salir de la habitación se me ocurrió dejar un puñado de confort limpio en el suelo y al llegar a la noche, estaba el mismo puñado de confort,con el cambio de toallas y la cama hecha. 2. En la oferta decia que habia personal que hablaba español y en realidad nadie lo hacía. 3. El día del check out, dejamos en custodia las maletas, al regresar al hotel 3 horas más tarde, el que estaba a cargo de estas, nos preguntó si las ibamos a retirar, en una primera instancia le dijimos que no, pero al percatarnos del horario, decidimos pedirlas, el encargado no estaba y se las pedimos al recepcionista y en ese momento llego el encargado y nos reto y nos dijo unas cosas murmurando que asumimos que era algo malo por su expresión facial, algo que claramente nos parece ofensivo. 4. Por el valor de alojamiento, hubiese sido ideal que contemplarán desayuno, sobretodo considerando que Filadelfia empieza a funcionar de manera "normal" a las 10am. 5. Ideal que consideren en sus habitaciones smart tv. Para poder conectar las aplicaciones de películas.

1. The front desk - while not aware of a request made online - definitely stepped up quickly to remedy the oversite. 2. The gym was clean and had enough pieces of equipment to make do for a good workout. 3. The bed was very comfortable! 3. Accommodated my late checkout request but charged me $40 for it. Usual checkout is 1100hrs and we checked out at 1330hrs. I am not sure that is worth charging a guest and left a 'meh' so like may be a stretch.

1. The parking lot - while not Sonesta exactly - has a working relationship with the hotel. It is expensive (10-15 more than other 24 hours) but if staying - convenient. It is also congested during check in times and there seems to be no effort of the hotel to monitor incoming guests to assist with luggage. 2. The state of the rugs in room 1925 are horrendous! There are enough stains in the rug to question the cleanliness of the entire room. That is never a good feeling. The stains in question are large enough to see from across the room and that is just unacceptable for a hotel that fancies itself as upscale. 3. Uncomfortable couch and chairs. Like really strange chairs that were low and uncomfortable. 4. Charged me $40 to stay till 1330hrs.

It was clean and the location was great. !

El precio que te cobran es muy diferente del precio que te ofrecen en la reservación

Room was clean and comfortable. The location was central to many attractions and restaurants. The check in process was streamlined and easy. Valet parking is available directly outside the hotel and easy to use.

I didn't like that the hotel was lacking amenities. The art bar was very disappointing. No hot food, no beer on draft, no utensils for use. The Chris Ruth Steak house in located directly inside but very expensive, otherwise all other options are outside the hotel.

Everything about this hotel was awesome! I was traveling with my three kids. Very family friendly, excellent staff and service. And the pool was amazing!

Hotels in general could just use more hooks. We would have loved to hang up our bath towels to reuse them, but there really wasn’t anywhere to do that so we went through a lot of towels while we stayed there.

Great staff . Beautiful swimming pool. So Clean.

Great roof top pool.

Room was super clean and I got an upgrade- Walking distance from the train station and restaurants.

Room service and better food choices

Air conditioning worked well. Central location. Staff were efficient at check-in.

Room was small. Sheets were not fitted properly and came off after 1 night. Cleaning service never showed up. TV was old and there was no TV guide, it was also not wall-mounted so it wasn't high enough (and took up limited space). The hotel also included amenity charges of $100 the day of the booking - there is no reason they couldn't advertise these at the time of booking. This fee was not optional, even though we didn't use the pool and the cleaning services never showed.

Clean hotel nice location

They took 20 USD extra for the "destination fee," which no one told me about before. The gym is not "state of the art!!" as they described it, you can say we have a gym with some equipment. The pool is dirty, dirty!!

Great location, great hotel

Nothing

Ms Kim was EXCELLENT! She made my wife and I stay a BEAUTIFUL experience! While some of the staff were dismissive to our needs, she made it better!

Some of the staff weren't attentive to our needs.

There was no breaks to my knowledge. If so, I was not clear about that.

Hard to catch a cab.

Most comfortable bed.

Outstanding location. Easy walking or Uber distance to Center City attractions. My room was clean, comfortable, and quiet. Highly recommend

The aesthetic.

The beds are very uncomfortable and microwave is all the way downstairs

Close to the wedding venue I needed to get to. Comfy modern rooms.

Loud teenagers were there for a sporting event.

Amazing location in Phili - close to many options for bars, restaurants and activities.

I'm disappointed by the check-in and check out times as it doesn't feel like a I'm maximizing my stay for almost $300 a night. Check-in after 4 and check out by 11 leaves very little time to actually spend in Phili or in the hotel. This is a new trend I see in hotels and its negatively impacts the positive experience we have while visiting as it feels like we aren't getting value for money.

location was awesome

parking fees were ridiculously expensive

great location. was near the historic landmarks, and many restaurants and bars. Staff was very friendly and helpful