The breakfast was advertised as continental, but it was much more!! Sausage and eggs as well as everything else you could want!!

All was good except the pillows

The pillows were thin and very uncomfortable. I still have a stiff neck and it's been 5 days since we stayed at best Western Smith falls ont

Location was convenient to Le Boat docks and office. A nice grocery store was across the street for stocking the boat.

Second floor without an elevator

When I booked the motel I was given the option to pay at the motel. When I got there, I find that booking.com has taken the money for the full 2 days. You took my money before I even got there!!! WAS NOT IMPRESSED WITH YOUR SYSTEM!!!!

The breakfast was great, lots of things to choose from and the woman monitoring the serving area was very friendly and kind. We appreciated the attention to the visitor's needs and the choices of options available. The staff were all very accommodating and helpful.

The water did take a long time to warm up in the shower. Also, not the fault of the hotel, but there were kids above us and they were jumping off the bed and running around all hours of the night and early morning. So I would recommend that the hotel keep some lower-level rooms for families with kids so other patrons of the hotel don't have to hear or feel the vibrations of heavy feet.

Staff were very helpful. Room was superbly clean . Bed was comfortable. Facilities were well maintained & accommodation was close to shops & services.

Nothing except that we were on the first floor & no elevator so had a couple of trips to get luggage. Other than that could not fault the facility

Breakfast was quick, hot and perfectly adequate. The associate on at night when we arrived was Glenda and she was friendly, funny and accommodating (and she has her name on her vacuum and I respect that). When a friend decided last minute to visit for the night she changed our room and recommended a great pub downtown. She was awesome.

I found the price ($192) for one night was a bit much for Smiths Falls. Not exactly the tourist capitol of the world.

Friendly staff, clean, reasonably comfortable, good location.

What is behind Room 101? The wall directly behind the bathroom door has a rubber bumper installed at door knob wall height to protect the bathroom door handle from damaging the wall when opened. To our surprise the bumper is perfectly aligned with the bathroom door locking mechanism, so when you open the door fully it locks the door, and the next time you close the door (from outside the bathroom), you are locked out. This happened to us at 3am., and we managed to McGyver back in. I wonder if all the bathroom doors at the Best Western have this little "feature". Missed breakfast - too tired from our night misadventures.