The toilet was plugged when we arrived..and took a little of time for man to come and fixed..

Carpet was filthy .. outside was full of garbage at the lobby door

The water slides and waves were great entertainment for the whole family. Being able to rent tubes was very cool as well. The lifeguards on duty, Christian and Katarina, were great with the kids and very diligent.

The pool was cold.

The beds were very comfortable

The air conditioning didn’t work, the response was, “ well you booked through booking; so there is nothing we can do about it. Had a suite and the ac didn’t work on the 3rd flood pool view so the heat and humidity was terrible.

The large pool, hot tub, and water slides for the grandkids

When arrived the front desk check-in staff member was arguing with 3 guests for over 5 minutes, and came off quite rude, not much better with myself, wife and grand daughters at our check-in, and then told us we couldn't get the king suite on an outside window wall i had booked and was confirmed for well over month ago, gave us an inside to pool queen room, with not even a queen bed but a double sized bed, with chlorine pool smells in room for entire 3 day stay. Was not impressed. For some reason as well, all the female lifeguards over the 3 days were miserable, acted like they hated their job, and they definitely hated having to sign out and return towels for guests, and were very brusk, rude, and almost angry with us that they had to do this.

Front desk was so friendly. Our son loved the pool and the restaurant had amazing breakfast. We even for a kids free coupon from the hotel.

Nothing

The suprize we are under renovation. Suprize here, big yellow stain on rug. The Suprize looks like blood stain. Place was not good.

I always enjoy staying here all the staff except the caucasian front desk clerk is very unfriendly to Natives I noticed how she was so friendly and welcoming to the caucasian lady ahead of me but when it came to our turn, she was very unfriendly and her mood from just a moment ago changed completely. I get she has to deal with a lot of people but as you can see I spend a lot of money at your facility and a huge advocate for this type of behaviour on social media as I have a huge following on my many platforms so to be treated this way on our own territory Treaty 7 is very sad and very disappointing this is the second time i’ve had this happen here and I still came back. I hope maybe she can have some training on how to treat guests equally.

Staff

Over priced

2nd night there was a fire😢

Pool is very warm. friendly staff.

hours of the wave pool and water slides was not great and as a result didn’t get to use them. not happy about that since we picked this hotel specifically for those amenities.

The pool was great as my kids had a ton of fun. The suite was larger than I expected, making it great for visiting family while we kept an eye on my kids swimming(balcony room and my kids are teens.) Very very friendly and helpful staff.

It did not look like the room had been vacuumed, it was kind of gross. 8$ for a tube for the pool for a very short period of time, when there were tons sitting there unused was ridiculous. Our light was burned out in the bedroom and they did not have light bulbs to replace. The heater didn't seem to be working properly as it was freezing cold or super hot. Not in between. We didn't check the alarm before bed, as I assume they are always turned off, and we were woken up at 5:30am on a holiday Sun am. We had to wait over 1 1/2 hours for breakfast at the restaurant and also had to pay on top of the vouchers. It would be almost impossible to have breakfast for the cost we paid.

good area to other restaurants and shopping

everything was fine no complaints

Loved the Jacuzzi! Staff were amazing 😌 got to have a late check out with being an IHG member! Worth it!

service

nothing