The room was clean but most of all the staff were exceptional. The concierge had not even stared his shift before he ran over to assist with our bags, the staff at the front desk went above and beyond and as someone travelling with allergies, the assistance from the waitstaff and kitchen to ensure that the meal catered for my needs was beyond a 5 star experience. I would highly highly recommend this place.

Convenience of location. Our terminal was literally down the stairs from the hotel for our flight.

N/a

The room, was spacious, clean with excellent bathroom area

The upholstery in the restaurant. Needs to be changed as It is worn out

Great location for an early flight!

All good

Location as we were flying out the next day.

Rather expensive since we arrived at 10 pm and had to check out the next morning at 10 am.

I like that I can get off the plane and walk to a luxury hotel right at the airport. The rooms are clean spacious and comfortable with views of the planes coming and going. We enjoy the bar and restaurant.

I liked everything.

The best part of this hotel is the location right in the terminal of the Vancouver airport. We actually upgraded to the club floor room with a view of the runway once we got there.

It's pretty expensive even without the club floor.

The location of the Fairmont Airport is its best feature. We loved watching the airplanes coming and going. Our Club Floor room was very comfy and the food was great. The concierge service up there was very helpful

Literally, the only thing we didn't love was the price. We knew we were paying more when we chose the club floor and we really needed the room on this date and for this occasion. We would do it again despite the price.

Arriving at Midnight, I was really glad to have this hotel in the airport. The bathroom is amazing -- a huge bathtub that was really relaxing after a long flight. The room was clean, comfortable, and really quite! Is it more expensive that other airport hotels? Yes, but it is the only one in the airport, so you have to pay for that convenience, and do not have to fight with luggage after Midnight. Since I was renting a car the next morning [and the rental agency was already closed by the time my flight arrived], the hotel was a perfect choice. I saw some folks sleeping on the floor of the airport waiting for a morning flight. I am glad that I had the resources to stay at the Fairmont. BTW, the receptionist at the check in counter was delightful! Such a pleasant, welcoming attitude.

N/A

Definitely love how convenient its location. While staying there, I would highly recommend upgrading to Gold.

Location and comfortable bed and shower and bathroom facilities

receptionist mistakenly directed us to a different room from what we normally have so had to change rooms! Problem was that it was like a physically challenged room and did not have the usual excellent bathroom with. tub and shower and the configuration that we have enjoyed over several previous stays. long line up for breakfast which was unsatisfactory and we were told a minimum of half an hour wait for a table, let alone getting any food - with a flight to catch of course. So we ate in the airport terminal Such a shame! The restaurant looked extremely understaffed.

Directly in the airport terminal.

price

Last minute reservation as flights canceled Location perfect Granddaughter loved the light switches We enjoyed the pool and hot tub before bed..

Location right in the airport made it extremely convenient.

EXHORBITANT cost!!!!

Beautiful, comfortable, clean

Location was key, comfortable accommodations and felt like a bit of luxury in a chaotic day of travel

For a last min booking they should have better rates for travelers who’s flights were cancelled it’s a high price to pay to sleep a few hrs

I showed up at the front desk to ask for availability and the receptionist turned us away stating that the hotel was full. Few minutes later, my husband was able to make an online booking. I keep thinking that it was a discriminatory situation.

Perfect location; quiet; comfortable; convenient

convenient in-airport location

everything was fine

Loved the Nesspresso coffee! I also liked that the room was quiet, very clean, had a very comfortable bed and had lots of towels.

The lighting in the room was far too sparse; I had to use a flashlight to find the coffee cups, capsules, creamers, etc. The black console containing these items was in an area of the room with no lighting except a small desklamp that couldn't be moved. I was also dismayed at the lack of available plugs (electrical sockets) as all the sockets that I could find were behind the furniture or were fully occupied by other plugs. I, like most travellers these days, travel with multiple electronic devices and the one plug that I could find was in the hallway near the floor (probably designed for the vacuum cleaner) so I had to recharge my devices there thus leaving them sitting on the floor. A high-end hotel room without several available plugs is unacceptable these days.

very convenient, comfortable.

Immaculate property, upgraded to Gold Lounge/service, well worth it!!

Nothing

convenience

price

Room was excellent - good size, comfy beds, all neat & clean. Bar and restaurant were good, prompt friendly service, and good choice of food and drink. Location was perfect as we were stopping over for one night having flown in from the UK.

Check in was slow, with a long queue. Signage from International Arrivals at Vancouver Airport was awful - there was a sign saying hotel, then nothing after that - we had to ask for directions.

The cost is quite high