cleanness

When I first walked in. The lady did not greet us. She told us to hold on. She was frustrated and extremely rude. Finally, she got to us after being on the computer mad. So checking in I told her I wanted to pay cash. She told me she does not take cash at all. All they take was card. All I had was cash and the accidental deposit on my card. So I had to stress about putting money on my card and she was frustrating me because she was frustrated and being rude. It was already late too, finally when i got the whole total amount on my card for my room she ran my card, it took my whole payment out. And she said i was good. which I didn’t understand why they took the whole payment out right there. I understand she gets busy, but she does not have to act that way and take it out on us trying to check in.  especially tired of driving. I want to be greeted and feel welcomed.  she was the only frustrated and rude one. The rest of the week in the staff was amazing and was greet us when we walked in.

We arrived around 1:00 Am tired after our flight made an emergency landing in OKC. We were greeted by a very friendly receptionist who got us into our rooms in a few minutes and set up our shuttle ride to the airport the next morning. The shuttle driver was very helpful and professional. The facilities were clean and very functional.

So many people smoking on property, property advertises its non smoking so it was upsetting having my child around that.

The room

That breakfast wasn't included in the price ,that it needs to be on website that you have to pay 12.95 for breakfast buffet ...and charge a different price for little kids for buffet bc my 9 and 5 year old doesn't hardly eat anything and 12.95 is way to much for young children

24 hour front desk clean rooms. extra chair in room

beds were hard with springs poking out, no extra blankets, no coffee available except when bistro was open- very limited hours

property was in a good location!

very clean and easy to get to

noisy air vent apparently staff was aware and still gave us that room. lost sleep due to it. supposed to be smoke free flier but could smell marijuana smoke.

restaurant and bar, close to airport

Fresh and delicious Staff exceptional

The salad I had for dinner could have had more lettuce

It was on a major city road, a couple blocks from a freeway and close to an airport,, so it was pretty noisy outside, but the noise did not transfer to the inside. The staff was friendly and polite.

Nothing immediately comes to mind.

clean and comfortable

I emailed and called to cancel. After several attempts I was told only one of the 2 nights I reserved the night before could be canceled, but they still charged me for both nights. I had stayed at this hotel before, but I will not stay again. I still have not been refunded any of my money.

Customer service was horrible. When I called to cancel a reservation in the morning, a woman said she couldn’t help and said I would have to call and talk to the manager that afternoon. Immediately after I talked to this person trying to cancel my reservations, my bank account was charged for the stays I had just requested to cancel. When I called again, the manager was in a meeting. When I called again, I was told only one night could be refunded, but I was still charged for both. I made this reservation the night before, but the next morning our plans changed due to my shoulder injury. I called and emailed less than 24 hours after I made the reservation.

Location was okay. Easy to get around. Very clean rooms.

Bed could’ve been a bit more comfortable.