Good location. Friendly staff

Small room/bathroom with windows on a ugly, dark and noisy internal courtyard. Room looked tired and need some renovation

Very expensive

Food great but 9 dollars for hot chocolate and 8 dollars for coffee give me a break

location and staff were amazing

rooms a little dated and dim

loved the eggs benedct and fruit. Bottomless coffee served promptly.

Breakfast was supposed to be included with my stay. I had to prove to the hotel that it was included and have it removed from my bill. This was apparently a bug in the communication between the hotel and booking.com, and it caused anxiety during the

Expensive. A cup of coffee was $9!

The restaurant had a very limited menu. At the bar I ordered a spicy margarita and after waiting 15 minutes was told they ran out of jalapeno and couldn't make it. I ordered a glass of wine and had to keep calling for servers as they were busy talking. I was not offered any nuts etc.

beautiful and perfect location, staff was super friendly and helpful, bar had great staff and cocktails.

Nothing.

location. large comfortable bed. nice bath products. fast room service.

staff were terrible - no front desk or bell boys to be found at any time of the day, very unhelpful when you did find them. rudely asked us to move when tried to take a work call in the foyer without offering an alternative location. front desk woman was extremely rude and unhelpful when we made requests during our stay. hotel restaurant is incredibly dated. hotel rooms are very dated and don’t have any automatic light switches. foyer is very garish and dated

The hotel is very nice

The attitude at the front desk. No respect for guests

location, building

the rooms are old! and bathrooms even more

the location

rooms are ancient, haven’t been renovated in decades, at best the level of a low 4* property. certainly not the level of St Regis. outrageously expensive for what they were. no central lighting system, v old lamps that had to be switched on/off individually, only one set of toiletries for two days (and two people!), no kettle or coffee machine in room, an empty mini bar(!) and just a bottle of water without a glass next to the bed. FO staff was brilliant when I complained. the GM when I sent an e-mail took 3 days to reply and blamed it all on covid and the fact that ‘resources where impacted by the events of the last two years’. Moreover their system on booking wasn’t updated and when I sent a message (twice) via booking, the reply came back that Mr xxx no longer works at the St Regis and that I should email xxx or xxx (I emailed them directly and never got a reply). lastly, their system had put in the reservation as one long name first and last name of my husband and my maiden name(!) V bad experience all together

I forget my T-shirt and charger for phone in the room. After 3 hours from check out I call hotel management and ask to find them. I call them many times and they say that it’s not there and they need to check it with cleaning company but still not call me back, and never call me back in on details under this case. total amount of lost things is around 450$.

Beautiful public rooms. Because it was my birthday my reservation was given a room upgrade.

Breakfast was very expensive given it was typical breakfast food, though well prepared.

the furniture and interior and clean and tide

The hotel is well located and comfortable. When we initially arrived on 13 December 2021 we found the Reception staff to not be welcoming or interested. We found we had no fridge in the room and were advised that this may be able to be provided at an extra cost. It was very difficult to get more than two sachets of coffee and very few toiletries were provided. Our experience improved markedly after I tested positive for COVID. Mike, the Manager, was practical and helpful. The housekeeping staff were enormously supportive. We were well cared for in the remaining days in the hotel with ample access to coffee, toiletries, towels and concern. We were grateful for this.

Pillows not very comfortable.