Staff were great, room was clean. Price was good for 2 nights.

N/A

Nothing, except the full refund from Booking.com after we couldn't check into this hotel.

We couldn't check into the hotel. We arrived around 11pm and there was no front desk person and the only personnel (probably security) said that our reservation (paid in advance) was not confirmed by Booking.com. Us showing our email confirmation with the payment information did not change anything. He also did not respond to the calls and emails from the booking.com to resolve the issue. He just continuously said that he cannot do anything for us, because nobody left him a paper with our name on it. At least he could have picked up the phone, from the booking.com trying to call to resolve the situation. I've reached out to Booking.com and they attempted calling to the property; and then sent an email. And after 30 minutes of getting no reply to their email, Booking.com has cancelled the reservation with a refund. Booking.com has offered another option 1.5 mile for the same price, but we rejected it because there was a nice hotel (Hampton Inn?) nearby, which we could pay for at their front desk. Also, location was sketchy, but it probably applies to all hotels in this neighborhood.

Nothing.

Not clean, front door closet always, rooms smelled really bad.

Great place close to restaurants, cafe and shops. Amazing staff

Air conditioning unit didn’t work

Location

Expensive

I luv the Pickwick

The staff are very friendly and helpful.

Nice, big, clean, comfortable room. Friendly staff. Big, nice looking lobby. We were happy staying there.

Everything was fine in the hotel but the area outside packed with homeless.

Room was clean except for a bit of stains on just 1 panel of the curtain. Bed was comfortable. Parking was easy but had to pay extra for additional hours stay because of the Pride event which was fabulous. We would refer the place to friends and family for its ease and cleanliness even though the structure is years old.

I wish extra hours for the parking would have been waived.

We stayed for 1 night. When we used the toilet flush it flooded and water was all over the place. Apart from that, there is zero soundproof between the walls, you can iterally hear discussions from the rooms next door.

We stayed here previously in March 2020 and decided to stay here again in June 2023 when we returned to San Francisco for the night. Staff are really friendly, Brian on reception was lovely. Decor is dated but the price reflects this, the hotel has everything you need and location is good.

Location

Some of staff were not friendly and parking was not included with stay.

I loved the views this hotel had

It was comfortable

The location was great! Walking distance to Moscone center where my conference was. The staff were extremely helpful allowing us to store the luggage of our 20 students, who were accompanying us, on the day of our checkout until we were ready to leave. Thank you very much for that!

The location was great, however once it was dark it didn’t seem safe to be outside. The front steps of the building outside the hotel was full of homeless people! The was a restaurant that was next door to the hotel with a door from the reception connecting, which seemed great, however the restaurant closed at 9 pm and there was nowhere to get food from! The rooms seemed like they could use a face-lift especially the bathroom and entrance to the room.

Staff was very friendly. I'm afraid I didn't get the gentleman's name who checked me in early, but he could not have been more helpful and welcoming. Housekeeping was very friendly, room was very clean and comfortable. A facilities guy had to show me how to use the Keurig machine, it required some oddly regimented steps that were illustrated in pictures but confusing nonetheless. He ran me through the sequence twice. Never would have figured it out on my own. Nothing like a home Keurig. Hotel made all kinds of updates, considering it retained it's 1920s style without being old, creaky and dilapidated. Bedding was new, clean and comfortable.

Location is great, there's not much you can do outside the property. But the city needs to get it's sh*t together. The homeless problem is far more than a lack of housing. Aggressive thieves dot every block around Union Square. It's sad and DOES NOT FEEL SAFE! MORE POLICE ARE NEEDED. The governor of California is delusional or just lying when he recently declared after visiting, "I don't know what all the Dysopian (yes he said Dis-Soap-ian) views are about, it's awesome." I misquoted him except in spirit and he clearly doesn't know the word Dystopian, but it is indeed that. Beautiful city, vote the Bums out and clean it up before it becomes MadMax and is irretrievably destroyed. The Pickwick Hotel and others are doing more than their fair share, the mayor and city, county, state and federal government need to support businesses like it before they all leave. #PARC55. #HiltonUnionSquare #WestfieldSF

Staff were friendly. location was good

Room was very compact. bathtub needed replacing as paint had come off made it look as if it was dirty. A lot of road noise and noise from people fighting outside could be heard from the room, not a hotel to pick if you want a quiet nights sleep!

Location to Civic Center.

I didn't mind paying for parking but I should not have to pay extra for in & out parking. This privilege should be given for stay at the Hotel.