1) Dependably clean and quiet room with comfortable bed. 2) Friendly staff, both at desk and in restaurant.

1) An email offering online pre-check-in sounded like a good idea, so I submitted all my info. When I reached the desk, none of the info seemed to be available. So ... I saved no time. 2) I've stayed at the Whitehall maybe two dozen times over the years. Until this visit, I was never made to wait if I arrived 20-30 minutes early. Not a huge deal, but another disappointment. 3) I always enjoy eating breakfast with coffee at this hotel and frequently ask for a coffee to go once I've finished. In the past, I was never charged for it. But this time I was.

Posizione centrale

Struttura non pulita e datata, riscaldamento inadeguato

Staff was extraordinary. They were customer friendly, efficient, personable, kind and knowledgeable

The amenities could have been better. Suggestions: only mirror is in the bathroom (need one in the main room); no ice bucket and no ice except to call downstairs; ONE GLASS in the whole room (had to call for more -- we were two people in the room); the refrigerator was not working; need grab bars in the bathroom; magnifying mirror in bathroom WAY too high; toilet WAY too low; no coffee in the room (come on!! everybody is doing that); room very dark (had to request an extra lamp.

The room

The price was a bit high with the room change.

Appreciated having a room on one of the upper floors -- very quiet.

Only one small quibble: One of the bedside lamps wasn't working (Room 1508).

Staff were great!

super

super

Excellent Location, big shout out to the employee working the door, an absolute gentleman. Bed was comfortable, room was also very spacious. Heating worked quite quick too which was helpful during the cold weather.

No much complaints. it is a standard hotel but reasonably priced compared to other hotels in Downtown Chicago