Beautiful property

The guys in the lobby trying to sell me timeshares

Friendly staff, good food, good location, comfortable beds

Housekeeping skipped us twice and was difficult to contact.

The location is ideal

-Have to ride three different sets of elevators just to get from your vehicle to your room -The rooms were never cleaned even though requested; we addressed this at the desk so at least we could get fresh towels; fresh towels were never sent up BOTH nights of the stay -The room linens were smelly; especially blankets; they smelled of body odor -The hooks for towels in the bathroom were broken so no place to dry the towels which were necessary because we were unable to get more due to no housekeeping -No bathroom fan -We reserved and paid for a king suite; the bed was a queen (we even measured to be sure) -No more than two employees at the reception desk even when the line was over 30 people long each afternoon. The third lady was only there for Hilton Honors only and did not relieve the regular line at any point. Each night when we stood in line just to get a clean towel, we had to wait 30-40 minutes and the towels never arrived as promised. -only 2 of the four elevators were operating at any time on a very busy weeknight so would wait 10-15 minutes just to get up to your room -The shower head needed replaced. It sprayed 180 degrees each way so took forever to shower -The room refrigerator constantly hit the wall so an effort to open without jamming fingers

location

Pool was small and very crowded. one of the elevators was out of service making lines for the elevators long at times.

The room was nice and spacious. The breakfast buffet bar was great, and it provided a lot of options. The happy hour that was provided was exceptional as well. The hotel is walking distance to a lot of shopping areas

The cleanliness of the room could have been better. It was a dusty in certain areas of the room. The window seat area was extremely dusty. Before I arrived, I called the front desk to ask about parking and they told me in was a flat 55 dollars, however I found out that I was charged 55 a day to park at the hotel.

Location was great. View from our ‘city view’ room was awesome. The included breakfast was very convenient.

The room could have been cleaner. Our pull out sofa bed mattress had mold spots on it. They replaced the mattress for us. Pretty gross.

Localização e oferta de comida

I loved that breakfast and evening snacks were included!

The room was a little run down

The room was run down

Great location and friendly staff.

One of the rooms was average, and it looked outdated. Our second room was better, bigger. The hotel is big, and it was very busy. Lots of guests, a lot of people having breakfast, which offers many options, by the way. However, my family got food poisoning on our last day, unfortunately. Perhaps the hotel could implement the protocols we used in the covid crazy years and better control how the guests serve themselves in the buffet area.

Rien.

L hôtel est mal entretenu Petit déjeuner infecte Ménage des chambres très limite

BREAKFAST ON CHECKOUT DAY

PEOPLE IN THERE PJ MESSING WITH THE FOOD . EVEN SEEN A GUEST WALKING AROUND WRAPPED IN ONE OF THE BIG GREEN BLANKETS FROM THERE ROOM DRAGGING AND FLINGING IT AROUND THE FOOD. WHY WAS THEY ALLOWED IN THE AREA ?

Location

Upkeep of the facility- shower head leaking, dining room floor sticky. Overall- the physical condition of the room needs some upgrade.

Amazing breakfast. Wonderful location.

Expensive parking.

The location and view

There was no hot water when we arrived

All

The pool was not working when we did the check in and was dirty.

Location, staff

Location

Crowded breakfast and wait for elevators

i have to pay to can use the room early when it was ready. this is my first time in my life than i have to pay for this.

Location to tourists attractions

Room not what advertised to be. A lot smaller.

Excellent location

The breakfast area was always dirty, and the floor was sticky. The after noon reception/happy hour consisted of bread/cips and some kind of dip. The other Embassy Suites actually have a nice spread for happy hour.

The building , setting and location.

Everything about magnificent mile was great and a great place for vacation.

N

Bad Smells. Worn out. Noise from rooms can be hear

I like the cleanliness of the property and location.

N/A

Only 2 of the 4 elevators were operational. At times there were very long lines. The $53.00 daily parking fee was very expensive and I was very upset as I was quoted $20/day over the phone.

The location is perfect. We could see the Wrigley Building and Chicago River from our modern 16th floor suite. Everything was walkable.. Navy Pier, Big Bus stop, Architecture River Cruise, shopping, deep dish. An AMC and bowling alley in the building for a rainy evening. Happy hour drinks and snack trays included daily, along with a nice breakfast.