The reason for the 5 stars was the great customer service. We didn't have wash cloths in the room & they immediately brought them down, we got locked out & they got us back in fast, and they were able to get our breakfast issue & check in issue situated because we'd booked through a travel site so it didn't show we'd already paid or paid for breakfast. The other reason for the 5 star was the bed. That was the absolute best nights of sleep I've ever had. The bed was soft, the comforter was cooling and the pillows were amazing. The location was great too. Right across from the mall

I'm glad we included breakfast with the booking because it costs$20 for a very limited buffet that only tasted ok. Also, it was $20 a night to park my car on the property and for as expensive as the hotel was, it should've been included.

Very beautiful hotel, great staff, huge clean rooms. Gustavo was also great!!!

N/A

The property was very beautiful and clean. Food was perfect in every way. Chris food is the best.

The check out was the worse. They ran my card for the full payment and in the middle of my sleep The next morning the front desk was blowing up my hotel phone at 10 am. Check out was at 12 noon. I had just went to sleep at 12 am from corporate meetings all day in Atlanta. When I went downstairs because the phone kept ringing the front desk girl told me that they tried to charge my card and it didn’t work. I showed her that the hotel took the payment last night ( showed her my account) she said oh that’s the deposit. The deposit for my stay was $100 but $243 was taken off. So I asked what were they charging. She said $215. I asked why that means I’m paying for two days since I booked on booking.com for $143 one night. She said the price they ran was deposit. This whole time she had a attitude. I was a employee at one of they hotels so I tried to explain to her that wasn’t right, she said so are you going to pay! I said no because y’all not making me pay twice. I then called the corporate office to ask for a mailed copy of the stay. They started calling the room again while I was talking to corporate. The lady on the corporate line informed me to ask for the manager and the manager finally told her front desk employee that all I owed was $42 for dinner. This made it the worse morning with still no rest. I left and went to another hotel and my company stopped using this hotel. Maybe in a different city it’s better but this one employee made sure I didn’t rest which was not even worth the money I spent to stay the night.

Bed was nice. Room was great.

Wifi never worked. Key stopped working after the first night.

Large space and separate living room

No cleaning service daily even though we kept asking everyday. Carpet smelled moldy. No clean towels offered.

The bar, the location

I was supposed to receive a “free upgrade “ to a king suite. This first time I stayed here the room was so spacious and well appointed that I was very impressed and decided to book again through booking.com. Before I booked a regular king room so when I was upgraded to a king suite I was super excited. My fiancé and I checked in and I made sure to ask the lady who worked at the front desk if I was receiving an upgrade to the king suite and she confirmed that. When we got up to the second floor room which was supposed to have a private entrance (but didn’t) I was immediately disappointed. The small sitting room was nowhere near as big, had two very small chairs instead of a sofa, a smaller tv, and smelled like urine. It had no dining table like the last room either. So I was immediately disappointed. The bathroom looked as if it had yet to be upgraded and didn’t offer the same accommodations. The bedroom area had a larger tv and a desk but they were stuffed into a small room which barely left any space. This was definitely not the upgraded room I was promised. I was also charged a 120.00 deposit as opposed to the 100.00 deposit for the last (better) suite. Due to it being an “upgraded suite “. I was really disappointed and wanted to change rooms but was told I would need to talk to booking.com. We were exhausted and decided to just deal with it later. I am a genius member and I hope someone can help me with this, as I feel some mistake was made. I will stay here again if I can be promised the same accommodations as before but I honestly feel ripped off for 300.00. I’m very disappointed and I hope you guys can help me with this somehow. I use booking.com for all of my hotel needs. I travel constantly for my business and I prefer 4 star, upscale accommodations. I will definitely appreciate

I really enjoyed the large room, location, and ambience.

The breakfast buffet was not all that quality and therefore overpriced.

The location was great.

We were only given 2 towels and housekeeping never came and gave us new ones. We also were not able to use the pool around 8:30 pm because the lights were not working and we were told maintenance had other things to work on that were more important. It was too dark and dangerous to be out there

It was located near the perimeter mall as well as restaurants. The bed was pretty comfortable.

The cable did not work and wasn’t fixed when I repotted it. The shower drain was broken. There were Smears along the mirror and the AC made odd noises.

The size of the room

The room wasn't clean to my satisfaction. Old peeling furniture in the living room.

Nothing, phone didn’t work at all, bathroom was dirty and tub paint was cracking off bad. I asked them to service the room and instead of giving us fresh liens, they hurried and ran up to our room before we made it off the elevator, and re-made the bed up with the same used liens. Nasty AF, and instead of showing good customer to a upset guest that they lied to, they was argumentative. Never will I book here again..

Nothing, phone didn’t work at all, bathroom was dirty and tub paint was cracking off bad. I asked them to service the room and instead of giving us fresh liens, they hurried and ran up to our room before we made it off the elevator, and re-made the bed up with the same used liens. Nasty AF, and instead of showing good customer to a upset guest that they lied to, they was argumentative. Never will I book here again..

Clean, Great rooms and front desk

House Keeping came in a room twice without knocking

This is the only hotel we will stay at when in Atlanta and has been for many years. The rooms are so welcoming, the beds and pillows are so comfortable. There is nightly entertainment at the bar located in the lobby. The Staff is very professional and friendly. There is plenty of choice for dining as well right across the street, fast food to fine dining.

If I had to find anything to complain about it would be that there is no refrigerator in the rooms.

Proximity to the mall

Hilly, parking

Property was clean and nice atmosphere.

Awful staff and awful facility. Won’t hook again

The pool was closed I should receive a full refund

Everything

Nothing bad

The suite was huge and comfortable!!

Needed a vending machine with junk food.

Love the room size and the vibe.

Parking price

Bed was comfortable and the room was spacious.

They charged $150 incidentals then the next day held $100 more they could not explain. $20 a day gor parking. No security they claimed they have. Security gates didnt work. They had to call police on trespassor. They carpets were filty. You had to go downstairs to community microwave. There was not kithenette. The housekeeper came in room without permission. I was not happy about yhe way i was greeted. The front desk said "What's Up?". It was very disrespectful.

I didn’t have breakfast there. The location was in a prime area!!

It was amazing!! Nothing negative to say.