Beautiful

Spacious

Beautiful resort

There was no luggage carriers on-site. No remote wheel chairs available, no available staff to direct you to the appropriate floors A,B, C wasnt helpful we were lost Entire stay trying to figure out what side was our room etc. there were 3 large events Wedding, Rwanda Events

The rooms were clean and spacious

PARKING IS NOT INCLUDED $541 for one night at the Gaylord And they add 39.50 for you parking extra That really is a ripoff to me Next time I go to Hampton Inn or the WESTIN wich both have great breakfasts

The views.

The lack of cleanliness throughout the facility. Trash, paper in various areas. The trash can outside the resort were full/overflowing when we arrived the first night. Kids running thoughout the facility. We had dinner at the Old Hickory which was nice, but after dinner my husband and I went to have drinks after dinner in the lounge at the Old Hickory and there were a bunch of kids with no adults around in there playing, pillow fighting and yelling in there. We had to report this to the manager and he had to go get their parents. I felt like I was at a Disney resort.

Clean

Food was awful and overpriced

Good good but not enough food venues for the huge crieds

More food venues. More cocktails

The activities there were amazing. Always something to do. We ate at Old Hickory and had an exceptional meal. The room was comfortable, spacious and extremely clean. The bed was very comfortable. The complimentary shuttle really helped with getting around and not having to drive.

The traffic getting out of the hotel on Saturday was extremely busy. It took awhile. Other than that, what’s not to love. Everything else was great.

It was beautiful!! The staff was excellent. All the staff was committed to their jobs. The check in lines moved so fast. The Bell service was excellent!!

It is very pricey

Everything

Clean room and comfortable bed

No hot water in shower and only lukewarm water in sink for entire stay.

Love the hotel or the light show

The service and food at social harbor sports bar

Location

To begin with, the lack of food options available during the day and the hours the different eateries were even open forced us to go out of the hotel to eat. Also, a reservation have been made a month ago by another family member at a restaurant to celebrate a birthday and the restaurant was not even open on the day they had the reservation. They only found this out when they were trying to call to confirm and got no answer. When they booked they had been told if we failed to show they would be charged $20 per person -the reservation was for six people. To have places totally closed for 3 days and other places not open until 4:00pm is inexcusable for people coming to the Gaylord on Thanksgiving week. This is a very busy week and families want to come to see the ice exhibit and enjoy your facility and it was quite disappointing and is the reason I would have to think twice about ever returning to this Gaylord establishment. I have gone to the Gaylord in Orlando many times and unfortunately, there is no comparison. I was anxious to return to this location with other family members and it was not the same as when I was here in the past. The sweets restaurant on the way to the ice exhibit offered homemade eggnog (we saw the sign out front) and we were looking forward to this. First we were told it would open Tuesday and then when Tuesday came it was Thursday when it would be open. It actually ended up opening on Wednesday and other members of our party sent us a photo because we had already left the building. I also feel that guests should have been advised that the pool was closed BEFORE they arrived. Not every guest checking into the Gaylord at this time of year is there for the ice exhibit and an amenity such as a pool may have been the reason families chose to come at this time of year.

I love with you, and there are so many things to do in the area. Food and entertainment available so that you don’t have to leave the hotel.

I had to ask them to bring linen for the pull out bed. The linens were not in the room.

Excelente ubicación

Excellent

Everything

Beautiful property and amazing location

The noise from the club was extremely loud until 12am

Everything

N/a

Fitness center

I thought the facilty had a whirlpool did not find it.

The people that work their was very nice

parking was so expensive and room service was the worst order breakfast it came in a bag room was not what I was expecting

Nothing

The hotel could not find my booking.com reservation in their system so I was told I would not be charged and was booked for an alternate rate. Then I was double charged and now I am having trouble resolving it.

Rooms were nice, big, and spacious

Nothing I didn’t like

I didn't, the valet would not park my car because it was raining. after I started crying did someone decided to park it The front desk tried to charge me double Thank God I checked my receipt.

At check in the clerk tried to sell me a bigger room. I would have fell for it but my credit card wouldn't.

Everything

Nothing

Staff was excellent, amenities were good, location great

High prices for everything