Staff were very friendly, the hotel was exceptionally clean & and had a great location. I would definitely stay again.

Great location & breakfast. Outdoor area was a bonus.

Roof of the room had water damage, but very minor.

Great stay!! We will definitely say here again when we come to San Francisco.

Nothing

Location and new feel inside

N/a

Teppichboden, sauber, sehr ordentlich, großes Zimmer, kleines Bad, alles sehr gut, Frühstück ist sehr gut, richtiges Besteck und echte Teller, warmes und kaltes umfagreiches Buffet, guter Kaffee, ausreichend Platz, zur Stoßzeit mit etwas Wartezeit aber sehr gut organisiert, ständig wird nachgefüllt. Die Gegend in zweiter Reihe zum Warf ist perfekt für einen Städtetripp.

Location

Too big. Poor breakfast queuing experience. Like a school or Prison. Lack of quality.

Location was perfect for 2 adults and 6 kids to get around by foot to local attractions. Pool was nice, the staff at the pool wasn't too friendly and we were disappointed the fire pit wasn't on, like they all are in the front of the hotel. Parking was good, felt safe, fair rate. Crib was provided, clean. Wish there had been extra blankets in the room. Breakfast line was intimidating, however moved fast. I appreciated the signs (and sanitizer) as a reminder for guests to sanitize throughout the buffet area! Will definitely stay again.

It would be nice to be able to grab a coffee at least from the buffet without getting seated or having everyone from your room ready to eat.

Great location, easy to walk around. Rooms were spacious and the breakfast was great.

The air conditioning didn’t work well in the night and it was quite hot in the room.

Location

1. The AC was extremely noisy and disturbed our sleep. 2. The shower is not functioning properly 3. The breakfast space is too small for the number of clients

Large spaciuous bedroom and very comfy bed. Nice bar with excellent barman but he was on his own which led to slow service despite his best efforts. Buffet breakfast was excellent but so busy you felt a bit rushed but that is probably just me. Nice little shop on site called "grab and go" with coffee, snacks etc

Arrived at 8pm and tired from an international flight and room was not available, 5 hours after offical check in. In fairness the reception staff were very courteous and apologetic and resolved the situation very quick. No restaurant at hotel - not much around the immediate area although pier 39 not too far away.

Good service, the included breakfast was great, really friendly team. Love the hotel, the pool, the renovated rooms.

The area near the hotel is tourist friendly near the bay, but it was be a bit sketchy at night. Simply be careful. But to walk the city, it is a great location to practically walk everywhere and located near great restaurants in North Beach.

Location Cleanliness Friendly staff

Very nice staff

A little old but overall good. Bathroom just a tad bit small

Breakfast, staff

Expensive parking

Great location, very clean with friendly staff. The breakfast process was really well done for such a large hotel

No complaints

Quiet, clean, beautiful and great location with great parking.

Nothing.

Breakfast was delicious and the selections were fantastic . The location was perfect and convenient

Based on our previous experience maybe little more information about the commute from the hotel to the city, museum , and other attractions would be helpful

Bra läge

very noisy between rooms and from room above. crowded at breakfast.

breakfasts was very nice! loved the bar! loved that parking was made available

that we had to pay extra for parking

great location, you can walk to Fisherman’s Wharf.

I like everything,especially the breakfast.

Location is very good Good breakfast Comfortable bed Good pillows

The room in front of us left some stinky pizza boxes and some other trash I called at 7pm to report that by 7 :30 in the morning everything was there still. Also at the checkout I asked for a bottle of water for my elderly mom (81) they had a cart full of them and the lady told me he cannot give me one, only at the check in .

the breakfast was good the location was excellent, very close to all the public transportation stops and very near to fisherman wharf where all the restaurants and activities are located. the staff at check in Mr Jim was very friendly and helpful.

the que for the breakfast can be very long at times.

The hotel is close to many of the main attractions including Pier 39 and the trolly depot. It was within walking distance to so many things. The room was comfortable and the people friendly. Breakfast was well prepared and even though there were a lot of guest ran quite smoothly with plenty of options.

Buffet breakfast was great good selection. Room was big

Pillows extremely thin, could hear every foot step from the people upstairs. Non smart tv so could only watch live tv and guide never worked.

Mostly everything went well. The location is also great. The room was spacious and clean.

Elevator went out of service and caused longer wait times at the other operational ones.

Location was perfect. it was nice to have a lobby bar.

the beds were very uncomfortable and the street noise came through the windows.