Clean, nice location.

Staff didn't know how to use the computer at front desk. Had trouble getting receipts. Shower only had 1/2 door and got water everywhere!

So of the employees was nice and everything was walking distance

Had to wait over an hour to check in no linens TV didn't show clearly we left some properties there and it took days for response

Room was beautiful

Room service was on request only

I loved the designs of the rooms, the staff was very friendly, the Napoleon suite was beautiful and I appreciated the peanut butter and jelly tradition a lot.

The building is historic so it definitely came with some drawbacks. One of the elevators was out of service the whole time we were there, our first room had a leak due to the rain but they more than made up for it by upgrading us to the suite. So, it really was a positive in my eyes.

Location. Scenery. Staff

Only 1 elevator was working

it’s location . My first time staying at this property . My mom use to work at this property many many years ago. This hotel is apart of New Orleans’ history.

Upon my arrival the employee at the front desk was very distant and did NOT have very good eye contact and wasn’t too customer friendly . I didn’t get her name but she was a tall young lady that really seemed as if she didn’t want to answer any of my questions with elaboration.

Great and welcoming staff. The valet was efficient and got our car on time. My fiancé loved it, so do I!

Our closet door got locked.

Location was great

Parking was an unexpected charge

Pretty much everything was exceptional nice

Everything extra has outrageous prices such as breakfast and parking

Beautiful historic hotel with great service even with remodeling going on!!

Breakfast was good and bedding was comfortable.

Only one elevator worked so we waited a good bit. While the rooms were comfortable, they were tight. The bathroom did disappoint me because it was very very small, had cracked/broken marble, stained pipes, and the tub was not that comfortable to relax in. My biggest issue would be that the air conditioning was not up to par.

The hotel is beautiful! Great location if you want to be close to the French Quarters, but away from the noise. Great location if you’re attending a game at Superdome or Smoothie King Arena.

One of the elevators was out, but they did everything to make your stay comfortable. They even gave us the option of canceling reservations without being charged for canceling.

Pool closed

Good location, easy walk to Bourbon St and closer local restaurants.

Unfortunately there is currently no restaurant onsite except for weekend breakfast.

Vintage old world style

slightly loose railing at front entry

I chose u for location and ease of parking, but also for the ambiance. It's just beautiful there. Even though I don't eat pb and jelly, i love that you do that for your guests who are tired and need a 'pick me up' before venturing out again in the evening.. Love the valet parking too. I can relax here in the beautiful rooms!

Parking charge, hmm. $50 for one night? It's great that u have secure parking, but you don't need to 'pile on'. Why not make it a bit more reasonable?

Location

Room service, elevator doesn't work, no pool

Location Staff was nice and professional

Water wasn’t hot in shower or the sink. The first room we were assigned was room 405. Room 405 sink was dirty and stopped up. The closet door didn’t close. We were tired and needed to rest before our scheduled outing. We were moved to 817, the water was not hot in the shower or sink. The phone to contact front desk did not have good reception. The stairs leading to the 9th floor was dirty and needed vacuuming. Very disappointed with the quality.