GREAT service. Room was clean. Linens and towel high end and luxurious. Quiet. Great value. No tourism taxes.

Only flaw was some hairs noted on the shower floor (not ours). Bar needed better space and view.

Great location, perfect service.

The location was perfect. close to BART and the warf. The local restaurant was excellent. Great food and wine and loved the live jazz band.

Nothing, everything was great!

Hotel location is very good. Rooms are large, bed comfortable. Has everything we needed.

We had a window latch that was broken and during the heavy wind the window was banging against the building. We reported it and it was fixed promptly.

it’s very conveniently located near the union square. it has a club on the top floor where you can read, drink coffee or tea. The staff is quite friendly. The room is large and the price matches its amenities. there is a restaurant on the second floor wit live jazz.

the checking time is 4 but the club makes up for it.

The staff is outstanding: responsive, friendly, and helpful. The rooms are large and have a mini-fridge (which you can ask to be emptied so you can store your own things), a microwave and a coffee maker. Bathroom was spotless and well-stocked with towels. The bed was very comfortable and comes with plenty of pillows. We took advantage of the informal Club space on the top floor to grab some coffee and enjoy the views. A definite return trip is in order!

The location was great, just a couple of minutes walk from Union Square, the room was very spacious and the furnishings and decoration really nice. Staff were friendly and helpful and organised a late check out for us.

Nothing, all good.

this hotel is superb it delivers on every level I can't hesitate to recommend it you will be surprised at what you get

Great amenities! Lovely lounge with hot coffee, tea and chocolate and a sauna and hot tub for guests on top floor. Very clean. Comfortable stay.

Location, room was big and Google chrome big plus. Everything was super clean.

Noisy. I had room on 12th floor, but of course you can hear the sirens blaring all night long. Gym was appalling. Expensive Valet.

We loved everything about this hotel. The location is bang in the center. The staff are all very helpful. We definitely recommend this hotel.

Overall we were very satisfied with our stay

Our room was right in front of the elevator so there was the sound of elevator during the night

bed and linens, room size was great club at rooftop with free coffee and tea is great

- security access to room floor does not exist and very strange people tail gate us. it was scary ! need to take additional measures - location us good but very close to homeless and drug addicted blocks makes it a bit uncomfortable...it is a SF city problem but when booking it needs to be considered - staff was lazy and not helpful