The service and staffing was great

The air conditioner wouldn’t turn off the family was cold. The bathroom was outdated. The balcony door was broke.

Facilities was exexcellent

Pillows was too soft also dinner menu a little limited

Customer service, the room.

Pool was too cold.

Love the atmosphere, the staff, accommodating and friendly. Barataff nice, very helpful, the kitchen who delivered my food was not very nice at all. Sald came full of oil. Attempts were made to resolve the issue but it was slightly disappointing 😞

Loved the layout of the building and really enjoyed the reception. Great breakfast with the omlette bar. My daughter enjoyed watching the elevators! It worked well for our family that you can close the door to the living room so our daughter could sleep on the pull out without being woken up by house in the bedroom.

The bathroom setup is uncomfortable and awkward, you can barely get in with how small it is and how the door swings in too close to the toilet.

Amazing breakfast with so many choices! loved the omelette station!

Big rooms Very nice restaurant and bar area

Shower

The location of the property perfect distance to pretty much everything. 10-15 mins traveling around town The bartender where excellent very professional and friendly during reception time

Service some of staff not friendly at all waitstaff during dining evening reception Check in not too pleasant And my card was charged at least 2 before I even checked in Now my funds are holding until somebody figure out why I was double charged

Very clean and nice looking. The front seat workers were all amazing as well as Security. They brought me towels and washclothes up close to midnight. Very helpful.

The breakfast

The bathrooms were the smallest ones I’ve seen and pool water was very foggy

Easy to get to

Pool was small, long wait for elevators.

The staff was great! The check in lady. Just so happens we get her every time. We love her.

The food was good quality. We ordered dinner. Wasnt very good. Last time wasnt very good either but we thought we try it again. We always book two rooms. Our room wasnt very clean.

The room was great but the bathroom was tiny. Although we didn’t spend much time in bathroom! Lol The breakfast omelette station was awesome! Manager Jason was very accommodating. Great stay.

Tiny bathroom. But room was very spacious.

I liked the waterfall in the middle of the lobby

my room had no heat and it was very uncomfortable and cold

every thing was clean and tidy

nothing

Breakfast had a lot of options to choose from

None

Large rooms

Pool area was filthy and never had towels, dirty dishes outside of our room that were there when we checked in, phone in the room was broken, staff couldn’t accommodate us for dinner which was why we chose embassy suites in the first place. We usually love the atrium.

There were so many issues with our stay… it wasn’t the hotels whole fault. We unfortunately booked the stay during a time when events were happening and a lot of children were staying. Quite hours were no such thing. My daughter was injured because the kids were unsupervised in the pool and no security was around. Kids played ding dong ditch and woke my daughter multiple times. We got pushed out of an elevator by teenagers. It was absolutely horrible and I didn’t enjoy our stay one bit. Not family oriented at all. nothing could be done. It was a horrible, not relaxing experience. I’m honestly extremely mad and can’t wait to leave. I’ve stayed at Embassy Suites all over and never had an issue… VA needs to get it together