Modern rooms, user friendly. Friendly and helpful staff.

N/a

We had an issue with an allergy. I didn't realize this property was pet friendly. The staff took care of placing us in a clean room with no pet hair that would irritate my allergies.

Only one small trash can in the bathroom. We had to leave trash putside our room. We had no maid service during our stay...at least give us place to throw our trash.

The front desk had trouble processing my payment. Made me call my bank because I was double charged. Had to wait 7 days for my money back for something that wasn’t my fault.

The front desk manager was very unprofessional.

I gave the rating a 3 simply because the staff was nice, but we will most certainly not be returning.

We arrived late at around 10:00pm ready to rest. We selected and paid for a king bed; at home we sleep in a queen and were excited to sleep in a king. When we arrived they said they overbooked and had only a 2 queen room for us. That was disappointing but no big deal. Once we got to our room, we went straight to brushing our teeth and showering. The bathroom was unfortunately not clean. The sink had crusts dried to the sink-bowl as did the shower. It SEEMED as if someone vomited in both and after some cleaning remnants were left behind. THIS WAS THE WORST: in the middle of the night, TWICE, the microwave went off beeping. And not a normal beep, like a smoke alarm beep. From the microwave!?! Like, why would such a random thing even occur? And it wasn't something simple like a timer setting, it was really hard to get the beeping to stop. The second time, we just unplugged it, which was also not easy to do half asleep in the middle of the night. Last but not least, we returned back to the hotel from breakfast ready to pack and take it slow before checkout. Once at our room, our key didn't work. Oh brother was I emotionally done at this point.

everything was perfectly convenient. The workout room is next to the pool and hot tub which is perfect!! right where I wanted to go next! The dining area is perfectly placed as well. parking spot on.

N/A

The room smelled very clean when you first walked in.

The pool was very cold. You could hear the freeway noise in your room. The surroundings had a lot of garage and homeless.

was great

clean

I liked the modern rooms.

The pool was very small and cold.

Centrally located between shopping centers, restaurants, and close to Oakland Airport. Very convenient, and in a comfortable and diverse environment with all types of ethnicities and age groups representing the community.

The only thing that could improve is more security prescience when guests have to park in the desolate rear area of building with only one entrance and no visible surveillance.

modernized

staff has room to improve with friendliness

I liked how it had a wall thermostat, it had a nice sized TV, curtains were professional, bed was comfy, shower was clean, nice appliances, coffee machine was a plus, alot of lighting. I came back from my business meeting and my room was cleaned.

The staff, how the staff responds to answers. I paid twice for unnecessary fees. 😒, the place had NO wifi. Very dissapointing. I feel like I didn't receive the features that I paid for. Overpriced. The fancy lounge and the fancy looking imagery this place promises doesn't live up to its standards.

Rooms were comfortable and clean, snacks were available for purchase along with free coffee/teas

Breakfast wasn’t offered through 3rd party and was ridiculously expensive for what they offered, to change our reservation we had to contact the 3rd party company as hotel wasn’t able to. There wasn’t enough towels in the room for bathing, location was just off the hwy and there are quite a few homeless people around so not really sure it would be safe to venture around the area on foot.

Nothing every thing was ok

the atmosphere was nice and clean

bed was hard