the staff were very pleasant

maintenance had to break into the room due to the security latch being broke, bathroom door didn’t close properly, the room was behind the elevators so you heard them going up and down all night, the coffee maker didn’t work in the room

location

the bed was too soft, ended up sleeping on the couch

nice inside, had a good size refrigerator

pool was closed

Room was nice.

Someone was smoking weed in their room and the smell made me throw up.

Nothing

They have billed me for a night that I did not stay and have yet to correct it. The front desk staff is very incompetent.

The room was spacious, the TV was very good and the bed and pillows were excellent.

The lighting in the room and in the bathroom particularly was inadequate. The hot water went cold after about two minutes as I was showering. Also the toilet bowl was the very low and very small type which is hardly suitable for an adult.

everything

The staff was friendly and polite and it was clean

I think coming into property from garage should be locked and only people who have key card should be able to come through that way

The room was clean.

This hotel appeared to be nearly empty- less than 20 cars in the parking lot when we left early this morning in a hotel with at least 7 floors. Yet they put us in a room for handicapped that wasn't requested. I dont see it working well for a person with a disability either- the sink had no flat edge to sit anything on, a small shelf was too far away to reach anything. The towels were far from the sink & tub, the underneath pipes were exposed and looked a mess. The bathroom door handle was falling off & the door wouldn't shut. Remember this hotel is nearly empty- they gave us a room on the 7th floor with a family of at least 5 or more on the other side of the wall- the kids were screaming & jumping off the beds against the wall etc to 2 am- no adult response to it. No one went in or out any other rooms on our end of the hall - empty. Why do they put people so close with tons of empty rooms? My husband had fallen asleep before the chaos started so we didn't request a switch but we should have moved. Anyway this shows the staff doesn't care about customers to spread them out a little when they easily could have, we didn't request a handicap room & the maintenance is poor.

clean

parking

room was clean and comfortable

expensive parking, neighborhood didn’t feel safe at night

I got stuck in the elevator

Great location, got a room upgrade, very polite and gracious staff.

Room didn't get cleaned for 4 nights and where not told about this! Covid is over now so this is no excuse, get people back to work!!!! Cold shower..

The staff was nice.

I didn,t like that we couldn,t get our room cleaned or our sheets changed,you had to go down at the front desk sometimes to get clean towels and stuff.