clean

n/a

Clean and comfortable

Everything was pristine!

n/a

For my business travel, this hotel is very conveniently located. The rooms are good, bed is very nice. The staff is friendly and correct.

- It's unbelievable that for a hotel of this standard, you have to pay for basic internet. Please get to the 21st century ! - The bathroom is getting a bit outdated and it took a whole while before getting hot water.

comfortable

clean and organized

Excellent

the people, especially Jennifer at the front desk. she was kind, knowledgeable and efficient.

the location is off the beaten path.

Everything comfortably

I didn't like anything about this property. From the time I checked in, until my departure, I didn't like it.

The property did not live up the Westin standard of properties. I was expecting the 4 star service and comfort that is representative of a Marriott property - none was provided. The location was directly across from a major stadium. The traffic was terrible - no valet parking; self parking and parking was limited because of stadium traffic. The rooms were average and the bed was horrible. The door to my room didn't close all the way, so it was open when I check in and had to physically force it closed each night. The coffee bar wasn't restocked on the second day - I had to request coffee from housekeeping.

Good location by the river walk. Overall well designed and maintained rooms.

The main reason I chose the hotel was because it has a pool, but we were not notified in advance that the pool is closed. Someone also charged their meal to our room and it took the front desk person looking up the receipt to believe me when I said it wasn't a charge I made (whoever did it didn't know my last name, so it was obviously not our charge from the signature). They should have a better way to verify when charging to a room; a simple ID check would suffice. It was obvious they didn't believe me until they saw the signature. I'm not sure it's a good idea to insult your guests at a high end hotel like that. It's unlikely I'd stay at a Westin again as a result.

Everything’s

Nothing great

I didn't get to stay because I seen there was no prepayment all I needed was a card to be on file and when I got there at 12am they said I had to pay online so I had to call around around until I found a room at 330am can u guys stop trying to take 229 from card Ididnt get to stay

Nice hotel in what feels like a safe area with easy, plentiful, free parking. Room was a nice size and bed was comfortable. Restaurant had a good breakfast menu. Very accommodating for our small dogs.

The time on the website for breakfast is incorrect for Friday. It says they are open until 11 on Fridays, but it actually ends at 10. That just needs to be updated. Also, we were told our room would be cleaned on the third night of four and it was not. I know it's still Covid, but I really would have liked a refresh after staying there for a few days.

The facility was clean and conveniently located. There was a variety of eating establishments. I enjoyed the onsite breakfast and bar area.

I am a Bonvoy member but could not connect to the internet in my room. This caused an issue with keeping up with work email and tasks. The bar could have been open later on a weekend.

proximity to event we were as attending