Close to higway

everyday had to go to front desk to have door card reactivated, trash cans are so small holds maybe 2 cans, housekeeping would bring in towels and empty trash but would not leave any toilet paper even though roll was empty,killed a roach in the bathroom. paid $13.00 each for breakfast on Sunday, it was horrible threw it out. pools closed, carpet needs replaced

The hotel wasnt even close to what it shows in the pictures. I booked a room with a balcony and a view and I definitely did not get that. I will not stay here again.

It was clean.

The hallways were dark and hot. $100 deposit was not expected. Of course it was listed at the very bottom of the description. I have never paid a deposit to stay in a hotel. Swipe my card in case of incidentals but never a deposit.

Location

No breakfast

For what I needed the room for it was an excellent location with plenty of parking! I thought the Lobby was beautiful, but was very misleading for the rest of the hotel

The elevator smelled AWFUL ..musty and moldy. The floors were unfinished in a lot of areas. The sign on the desk at check in said the cafe was open till 2am th-sat but they weren't. It said the pool was closed, but people were in it. The fridge in our room was wobbly and hard to open. And the STAIRS to the doors!!! What the heck is with that??? People trying to get luggage to their rooms going up a flight of stairs, just to get to the outside entrance doorway.....??? The outside floor was loose and not well lit. She never even asked if that would be a problem for us. We paid for a Lakeview room with no lake view and when you drove around to "the lake" it was a garbage pit. Unattended, unattractive,and definitely not safe to sit and enjoy coffee or any other meal outside. I'm glad this was just a one time thing.

It’s always nice and staff nice. It’s been disappointing the last two times we stayed the pool has been closed.

Pool is always closed and no explanation

Didn't eat1

beds were not comfortable and too high off the floor

Free parking and good check out times. We were able to check in early.

Booking.com states it's 1.1 miles from main attractions in downtown Louisville but it's actually 3 miles which is quite misleading. We understand that the measurement is in a straight line but even the route you take on foot isn't much more than a straight line so it doesn't feel the measurements are correct.

I love the pool area an how you have this amazing view from the window from inside the building

I didn’t like how room service kept trying to enter the room while sleeping kept getting woke up from the door trying to get open but it couldn’t because I had the top lock latched , another incident to where I was changing I didn’t have a shirt on they enter the room while I’m standing there with out a shirt on , an another thing is where their was other residence staying down the hall kept leaning the door open letting in bugs and when they smoked weed it linger into our room because how our room was next to the glass door to goin into the building

Reception was rude and unacceptable

Nothing..from the front desk with Ray to the door that sticks really bad to get in to see a really needed updated room..the carpet is old..the furniture is torn..we thought we had a non-smoking room but evidence says otherwise..or they haven't replaced anything since making it a non-smoking room. Burn spot on toilet seat..and the terrace outside had an ashtray and someone left their lighter behind..we never touched either one. The light was so bright on the back terrace that you couldn't sit outside because of the bugs the light draws to it..definitely not worth the money they want to stay..

The black mold on the tiles above the shower that hasn't been updated since they built the hotel..the bathroom is very small and very dirty..the shower head does not move..and the water pressure is bad..

The rooms were not cleaned properly. There was food in the bed when I took the covers off. the carpet was nasty. The pool was not clean or in the sitting area. The outside door did not lock to the public. anyone could walk into the hotel from other entrances other than the front entrance. The service to check in took entirely too long and the front desk clerk was new and could not answer my questions. We payed for a water front view and it was not. The doors were open by the pool and you could smell cigarette smoke along with other illegal drugs coming into the pool area. I did not feel safe staying here and would not recommend this hotel to anyone, let alone families with children.

There was no hot water at the property. Still trying to get a refund, because had to move to another property. Have not been able to communicate with property since I left.

Nothing

No hot water and it wasn't clean

tired dated

room key was demagnetized every day

the beds were comfortable and the staff was very friendly

for the price I paid the rooms seemed run down elevators were not good.

Beds were comfortable

Walk from my car to get to my room. Had to carry luggage up 7 -8 steps to get to the door of the hotel from parking lot