Mobility impaired facilities excellent. But move the soap dispensers to within reach of a person seated in the shower stall.

Loved the location but very noisy from the rail system.

The toilets clogged and had to wait until next day to switch rooms because nobody came to try to fix.

Location, the room has kitchen, near the train station, good wifi.

I'm extremely frustrated with the way I've been treated during my stay here at the Sonesta. I've been staying at this hotel for over a month, as I needed a place close to the train station with a kitchen to accommodate my food restrictions during my two-month stay in the area. During my first weekend here, I encountered a major issue when the room above mine had a leak that flooded my room, leaving it wet and without light. Although I didn't complain at the time, I was disappointed that the hotel didn't offer any assistance with moving my belongings. I have documented evidence of this incident on my phone. Despite the manager's inquiry about switching rooms, it wasn't feasible for me to stay there due to the condition of the room. On July 26th, when I checked out at 10 a.m., I asked the front desk to hold my luggage for me. They agreed, but they didn't provide me with a ticket or any other means of identification. Later that night, when I returned to collect my luggage, the staff member at the front desk was reluctant to give it to me, even though I had been at the hotel for a month and had interacted with him daily. After a 20-minute delay and after showing him a photo of me with my luggage, he finally allowed me to take it. Today, after a long day at Sequoia National Park, I returned to the hotel and informed the front desk that I had a car and needed to pay for parking. He gave me the parking ticket, but since I had my backpack with me, I proceeded directly to my room at around 08:40 pm. I wanted to leave my belongings and take a shower after spending the entire day on various trails. Shockingly, at 09:24 pm, a tow truck arrived to take my car away. It wasn't until 09:32 pm that they received authorization from the guy in the front desk, who should have called my room but failed to do so.

Very convenient. We were attending the Special Olympics being held at Santa Clara University. We could walk to all of the events and places to eat

The train running right outside our window. But the convenience outweighed that.

It was convenient for my work. The staff was friendly.

Almost every else except the staff

Location was great - right next to the airport, and had a parking lot that was free to park at. The room came with a kitchenette, which had a full-sized fridge, microwave, and basic kitchen tools. Desk was very large and spacious.

I didn't like that they only clean the room once every 7 days. Would have been nice to get clean towels and sheets more often. Also the shower's water pressure was terrible. It was like a drizzle, and takes forever to shower.

Many amenities available to us. Loved the stove and dishwasher. Full size fridge was very useful.

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Absolutely nothing, all the staffs especially the front desk were rude like you owe them some money, like you are not paying for the service that you need. it's been 2 days and I still havent got my deposit back. there's no room service, and the air conditioner can't be turned off unless you turn off the electricity gate altogether, very despicable experience to say the least, hope they go out of business soon

all the staffs especially the front desk were rude like you owe them some money, like you are not paying for the service that you need. it's been 2 days and I still havent got my deposit back. there's no room service, and the air conditioner can't be turned off unless you turn off the electricity gate altogether, very despicable experience to say the least, hope they go out of business soon