Everything

Nothing

From start to finish the process was completely seamless. The rooms were clean and spacious. Everything was clean and the view was nothing short of amazing. This is our second time staying here and it won't be the last time.

Everything was great, I wish there were more wash clothes but outside of that no complaints at all. Keep doing what you do. We will definitely be referring others to this property. Kuddos!

The location is convenient

I arrive there on Friday around 830 pm the staff wasn’t welcoming They were not rude. I just wasn’t welcomed and they didn’t acknowledge me. Both reps looked at me and just kept doing there job at the registering desk. I basically had to walk up to them just for them to sign my son and In. The morning staff members on Saturday morning staff at the registering desk really nice and Sunday morning really nice but the evening stuff was not rude but at the same time wasn’t really that welcoming. Oh and the indoor pool Saturday morning kitchen hostess was not nice. She was kind of rude and they wasn’t busy so I don’t want to see you like doesn’t excuse for you all to provide so overall I give my experience about a six. Please add a microwave inside of the rooms like all hotels have now and that was just so weird that we had to go out of our room to warm up my food

The gym

1. As a Hilton rewards member, I was not allowed a late checkout. 2 Buffet breakfast was significantly over-priced and menu was extremely limited. I had better more wholesome breakfast for free at Hampton Inn & Suites. 3. Room had a profound odor and smelled. 4. I checked in and was given a 2nd floor room with window view facing the AC. 5. The evening bar/restaurant menu was extremely limited and over-priced. 6. The hotel did not have an airport shuttle service. My HIlton Honors # is: 836101351. I plan to send feedback to corporate as well.

The bathroom was great. I loved the shower with the different setting and the fact that the phone actually worked and allowed me to call room service.

The pillows and the bed were horrible. The pillows were flat no matter how much I fluffed them up. The bed felt hard and uneven. It was just really a very hard sleep. Also I was told that the wifi was included. But when I got there it said only limited wifi was included and that I would have to pay for the full wifi per night if I wanted to use it. There were cheaper rooms available that offered full wifi service that would have allowed me to get mybwork done, but because of this it cost me a days work. Also I was told that the restaurant would be open. That was not the case. The lady at the front desk said that they did not have enough people staying for the restaurant and that other was going to be closed until after the new year. The only reason I even decided to stay here was because of the restaurant being open for Christmas dinner. After finding this out I had to come out of more money that I really did not plan to. For these reasons I will not be staying here again.

Location

Na

The staff is so helpful and kind. The property was beautiful. The breakfast wait staff, cook, and front desk folks were really happy and helpful!!

nothing

They would not let me in my room until the next morning and would not refun any money

The bald man at the front desk was very rude and did not seem to care I couldn’t get in my room all night